Summary
Overview
Work History
Education
Skills
Timeline
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Janiya Hines

Manager
Hollywood,FL

Summary

I've shown myself to be a dynamic leader with proven success in operations management and team leadership at Papa Johns International Inc. Excelled in strategic planning and customer relationship management, enhancing team performance and customer satisfaction. Skilled in inventory management and decision-making, significantly contributing to revenue development and operational efficiency. Bespeaks exceptional customer service and data analysis abilities, driving continuous improvement and business success.

Overview

7
7
years of professional experience

Work History

Manager

Papa Johns International Inc.
12.2021 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Stock Associate

Office Depot Inc
04.2021 - 03.2022
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
  • Supported visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
  • Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.

Merchandise Associate

Burlington
06.2018 - 10.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.

Education

High School Diploma -

Hallandale High School
Hallandale, FL
06-2019

Skills

Team leadership

Timeline

Manager

Papa Johns International Inc.
12.2021 - Current

Stock Associate

Office Depot Inc
04.2021 - 03.2022

Merchandise Associate

Burlington
06.2018 - 10.2020

High School Diploma -

Hallandale High School

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Janiya HinesManager