Janiya Hines
Manager
Hollywood,FL
Summary
I've shown myself to be a dynamic leader with proven success in operations management and team leadership at Papa Johns International Inc. Excelled in strategic planning and customer relationship management, enhancing team performance and customer satisfaction. Skilled in inventory management and decision-making, significantly contributing to revenue development and operational efficiency. Bespeaks exceptional customer service and data analysis abilities, driving continuous improvement and business success.
Overview
7
7
years of professional experience
Work History
Manager
Papa Johns International Inc.
12.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Stock Associate
Office Depot Inc
04.2021 - 03.2022
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
- Supported visual merchandising initiatives by assembling promotional displays according to guidelines set forth by management.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Merchandise Associate
Burlington
06.2018 - 10.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored and replenished display inventory and restructured according to available stock.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
Education
High School Diploma -
Hallandale High School
Hallandale, FL06-2019
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Data analysis
Inventory management
Filing and data archiving
Customer relationship management
Stock rotation
Sales support
Stockroom maintenance
Financial record keeping
Invoice preparation
Report preparation
Excellent customer service skills
Timeline
Manager
Papa Johns International Inc.
12.2021 - Current
Stock Associate
Office Depot Inc
04.2021 - 03.2022
Merchandise Associate
Burlington
06.2018 - 10.2020
High School Diploma -
Hallandale High School