Janiya I Rowe
Philadelphia,PA
Summary
Results-driven customer service professional skilled in creating safe and welcoming environments. Proven track record in maintaining hygiene compliance and managing inventory to ensure operational efficiency. Passionate about delivering exceptional customer experiences and fostering positive interactions.
Overview
15
15
years of professional experience
Work History
Ladies Locker Room Attendant
Merion Cricket Club
04.2021 - Current
- Maintain cleanliness and organization of assigned areas to ensure a safe, comfortable, and welcoming environment.
- Changed bed linens, completed laundry duties, cleaned bathrooms, and organized towels to maintain a hygienic and welcoming environment.
- Perform routine cleaning duties, including vacuuming, dusting, mopping, and sanitizing.
- Identified and reported safety hazards and maintenance issues to ensure a safe environment for guests and staff.
- Monitored inventory levels and requested cleaning supplies to ensure continuous availability of essential items.
Front desk associate
Allied Universal
01.2017 - 12.2020
- Welcomed guests at the front desk to ensure a positive first impression.
- Checked in and checked out clients, ensuring a smooth, efficient process.
- Scheduled appointments and reservations, coordinating with various departments.
- Responded to inquiries via phone, email, and in-person to provide information.
- Guided visitors navigating the facility to access required services.
- Processed transactions and handled payments accurately.
- Maintained records while keeping the front desk area organized.
- Resolved issues or complaints professionally, upholding security protocols.
Dietary Aid
Willow Lake Nursing Home
01.2016 - 12.2017
- 1. Assisted in meal preparation according to planned menus and recipes, enhancing meal quality and resident satisfaction.
- 4. Ensured food was served at optimal temperature and in appropriate portions to meet dietary guidelines.
- 5. Following dietary restrictions and special instructions for individual residents.
- 3. Served meals to residents and assisted with feeding.
- 9. Communicating effectively with kitchen staff, dietary managers, and nursing staff to coordinate meal service.
- 10. Delivered quality customer service to residents, accommodating dietary preferences and contributing to their overall dining experience.
- 8. Following food safety and sanitation guidelines to maintain a clean and safe environment.
- 7. Stocked and organized food supplies in kitchen and storage areas for easy access during meal preparation. food and supplies in the kitchen and storage areas.
Cashier
Sunoco
01.2016 - 12.2017
- Ensured efficient handling of cash transactions to facilitate smooth customer purchases.
- Delivered customer service, processed financial transactions, restocked shelves and freezers to ensure product availability, managed inventory to optimize stock levels, and maintained clean, organized work environment.
- Oversaw inventory levels and restocked shelves to maintain product availability during the shift.
- Provided excellent customer service by addressing inquiries and resolving issues.
Front end supervisor
Ross
01.2015 - 12.2016
- Supervised and trained front end associates, including cashiers and customer service representatives, to enhance team performance.
- Ensured smooth operation of checkout process by managing customer flow and reducing wait times.
- 5. Implementing and enforcing store policies and procedures related to the front end operation.
- 4. Monitoring and maintaining cash registers, balancing cash drawers, and overseeing cash handling procedures.
- 7. Conducting performance evaluations of front end staff and providing feedback for performance improvement.
- Monitored inventory levels of front end supplies and coordinated timely replenishment to maintain service efficiency.
- Addressed cross-functional issues by coordinating with various departments to resolve conflicts and enhance collaboration.
- 9. Upholding security and loss prevention measures to prevent theft or fraud.
Home Health Aid
Aveanna Healthcare
01.2014 - 12.2015
- 1. Assisted with personal hygiene tasks including bathing, grooming, and dressing.
- 2. Assisted individuals with mobility by providing support during movement and transfers between locations.
- 3. Monitoring vital signs and medication reminders.
- 6. Reporting any changes in the individual's condition to healthcare professionals.
- 7. Following a care plan developed by a healthcare provider or nurse.
- 8. Documented care provided and observations of individual well-being to ensure continuity of care.
- 10. Communicating effectively with the individual and their family members.
Sales floor specialist/Cashier
Primary
01.2012 - 12.2013
- Greeted and assisted customers to enhance their shopping experience.
- Assisted customers on sales floor by providing product recommendations and styling advice.
- 5. Assisting customers with trying on clothes and providing feedback on fit and styling.
- 7. Promoting sales and special promotions to customers.
- Collaborated with sales team to create a seamless and positive shopping experience for customers.
- 9. Collaborating with team members to ensure a positive shopping experience for customers.
- 6. Processing customer transactions accurately and efficiently.
- Processed customer transactions using point-of-sale system efficiently and accurately.
- 3. Issuing receipts and handling returns or exchanges.
- 10. Handling customer inquiries, issues, and returns professionally.
- 5. Bagging merchandise for customers and providing excellent customer service at the checkout.
- 4. Balancing cash registers at the beginning and end of shifts.
- 6. Following store procedures for discounts, coupons, and promotions.
- 8. Providing information to customers about store policies, return procedures, and loyalty programs.
- 3. Monitoring and restocking merchandise on the sales floor.
- 8. Monitoring and reporting on inventory levels to management.
- 9. Working efficiently to minimize customer wait times during peak periods.
- Maintained visual merchandising standards by organizing displays and ensuring store presentation aligned with brand image.
- Collaborated with sales team to create a seamless and positive shopping experience for customers.
Education
H.S Diploma -
Arise Academy Charter Hight School
1101 market stSkills
- Facility sanitation
- Hygiene compliance
- Safety compliance
- Inventory management
- Appointment scheduling
- Customer service
- Service orientation
- Problem-solving
- Adaptability
- Interpersonal communication
- Adaptability and flexibility
- Safety compliance
Timeline
Ladies Locker Room Attendant
Merion Cricket Club
04.2021 - Current
Front desk associate
Allied Universal
01.2017 - 12.2020
Dietary Aid
Willow Lake Nursing Home
01.2016 - 12.2017
Cashier
Sunoco
01.2016 - 12.2017
Front end supervisor
Ross
01.2015 - 12.2016
Home Health Aid
Aveanna Healthcare
01.2014 - 12.2015
Sales floor specialist/Cashier
Primary
01.2012 - 12.2013
H.S Diploma -
Arise Academy Charter Hight School