Janiya Jones
Wheat Ridge,CO
Summary
Dynamic and results-driven professional with a strong background in customer service at Chick-fil-A. Proven ability to enhance team performance through effective communication and problem-solving skills. Recognized for maintaining a clean and organized workspace while demonstrating leadership qualities and attention to detail. Committed to fostering positive relationships and ensuring customer satisfaction.
Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.
Overview
2
2
years of professional experience
Work History
Team Member
Chick-fil-A
09.2024 - 06.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Receptionist
Lee's Auto Tech
01.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Florida Connections Academy
Tampa, FLSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Leadership qualities
- Workplace safety
- Money handling
- Computer skills
- Organizing work stations
- Relationship building
- Order preparation
Extracurricular activities
Work Study At Elemental studios
Timeline
Team Member
Chick-fil-A
09.2024 - 06.2025
Receptionist
Lee's Auto Tech
01.2023 - 08.2024
Florida Connections Academy
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