Janiya Peppers
Jackson,MS
Summary
Detail-oriented clerical professional with an organized approach and exceptional multitasking abilities. Good verbal and written communicator with expertise in preparing memos, emails and messages.
Experienced Office Assistant and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Experience working with children, adults, and elderly. Recognized by patients for delivering five-star patient care.
Overview
5
5
years of professional experience
Work History
WFH Patient Care Liaison
Parallon
03.2022 - 07.2023
- Perform inbound calls from patients as well as perform outbound calls
- Managed over 40 calls per day
- Provided superior customer service internally and externally
- Experience with multiple internet based software
- Demonstrated ability to be kind, compassionate, patient, knowledgeable, and open minded
- Ensure that patient's right to privacy was always in place and coincide with HIPAA policies
- Attend weekly meetings/ coaching's
- Accurately document each call
- Maintain professional workspace
- Demonstrate ability to adjust and follow new processes and procedures.
- Responded to patient's immediate needs
- Educated patients on simple ways to to log into patient portal and navigate through it
- Verified patient insurance eligibility and entered patient information into system
- Helped address client complaints through timely corrective actions and appropriate referrals
Customer Support Specialist
The Home Depot
09.2021 - 04.2022
- Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance
- Customer Service/Sales associates maintain in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe
- Work in cooperation with their Department Supervisor and other associates in their department as well as other departments
- Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental
- Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist
- Dispatched new and existing inventory orders.
Program Assistant
Madison Pre-School
01.2020 - 09.2021
- Performed and validate all student policy and privacy information need for compliance
- Assisted with preparation of parenting meetings and activity planning for students
- Communicated with staff, parents, and vendors for event planning
- Facilitated course work for students and managed daily progress reports
- Utilized all company resources to ensure that students received best education needed to prepare them for their future
- Gained hands-on skills as shared responsibility with inventory and planning.
Program Assistant I
Life Kids Weekday Ministry
11.2018 - 12.2019
- Facilitated meetings, events, and parent teacher conferences
- Worked with the 2-years olds as needed
- Participated in marketing pilots for the church and the day care ministry.
Education
Bachelor's Degree - Biology: Pre-Physical Therapy
Jackson State University
Associate of Science - Biology
Hinds Community College
12.2021
Skills
- Worked alongside executive directors assisting with daily office routine duties
- Assisted with preparing WebEx and Zoom meetings, conferences, and special events
- Provide general clerical support to managers and staff as needed
- Daily Accountability Logs
- Managing Records
- Proficient email writing
- Time management
- Professionalism and ethics
- Quality improvement
- Patient advocacy
- Data Entry
Timeline
WFH Patient Care Liaison
Parallon
03.2022 - 07.2023
Customer Support Specialist
The Home Depot
09.2021 - 04.2022
Program Assistant
Madison Pre-School
01.2020 - 09.2021
Program Assistant I
Life Kids Weekday Ministry
11.2018 - 12.2019
Bachelor's Degree - Biology: Pre-Physical Therapy
Jackson State University
Associate of Science - Biology
Hinds Community College
Similar Profiles
Lindsay ReulLindsay Reul
Team Lead at ParallonTeam Lead at Parallon
Aric JohnsonAric Johnson
Financial Analyst - Delegated Credentialing at ParallonFinancial Analyst - Delegated Credentialing at Parallon
Stephanie DaleyStephanie Daley
RN-Tele Triage WFH at ParallonRN-Tele Triage WFH at Parallon
Daniel SeeDaniel See
Market Provider Engagement Manager at ParallonMarket Provider Engagement Manager at Parallon
Jamalia WilliamsJamalia Williams
Customer Service Advocate at Blue Cross Blue ShieldCustomer Service Advocate at Blue Cross Blue Shield