Ja'Niya Singleton

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.

Ensured safe preparation and service of meals for service members, civilians, and contractors.

Some responsibilities of food service personnel include:

• Planning menus, purchasing supplies, cooking food, and operating food service equipment
• Setting up dining room tables, placing food and beverages on tables, and replenishing items as needed
• Cleaning kitchen equipment, washing tables and counters, vacuuming and shampooing carpets, and sanitizing garbage cans
• Providing customer service

Supervised daily operations of a fitness facility, managing personal trainers and maintaining equipment. Creating workout plans that fit into clients schedules, along with being punctual to meet clients at the time of their scheduled appointments. Also, motivated clients and staff members to reach their full potential and help those meet their goals.

Delivered outstanding customer service by effectively representing the company, which includes but not limited to: greeting customers, answering questions, and helping them find products that meet their needs. Also, exhibiting an exceptionally knowledge of products, which includes learning about products, in order to answer questions and make recommendations.

• Store Operations: Creating displays, hanging signs, and operating the cash register
• Marketing: Helping with marketing campaigns, loyalty programs, and store promotions
• Customer Feedback: Providing customer feedback to the store manager
• Training: Taking advantage of company training sessions and literature to stay current with products
• Organization: Keeping store areas clean and organized

• Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Strengthened customer engagement capabilities via routine communication with a wide-ranging client base.