Janiya Terrelonge-Hope
Cockeysville,MD
Summary
Dynamic merchandising professional with a proven track record at Sam’s Club, excelling in customer service and inventory management. Skilled in visual merchandising and problem-solving, I foster strong customer relationships and support team success. Committed to enhancing shopping experiences while maintaining accuracy in transactions and stock levels.
Overview
5
5
years of professional experience
Work History
Merchandising
Sam’s Club
06.2024 - Current
- Resolved customer complaints effectively, contributing to higher satisfaction levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Supported team in executing merchandising strategies, ensuring compliance with brand standards.
- Conducted regular stock audits, identifying discrepancies to maintain accurate inventory levels.
- Updated pricing and signage to complete product displays and educate customers.
- Stocked designated items on shelves, end caps and displays.
Cashier
Giant
02.2024 - 02.2025
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Supported inventory management by restocking items as needed throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sales Associate
Macy’s
03.2024 - 09.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring product availability and organized displays for optimal presentation.
- Processed transactions accurately using point-of-sale systems, maintaining a balanced cash drawer.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Sort Center Field
Amazon
11.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Cashier
McDonald’s
06.2021 - 10.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with inquiries and provided product information promptly.
- Collaborated with team members to ensure smooth service during peak hours.
- Handled cash and card payments accurately, minimizing discrepancies.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
Skills
Merchandising and sales
Merchandising strategy
Visual merchandising flair
Merchandising and recovery
Teamwork skills
Instructional problem-solving
Problem-solving aptitude
Sales team management
Customer service
Problem-solving
Willing to learn
Positive attitude
Shelf stocking
Heavy lifting
Loading and unloading
Customer assistance
Timeline
Merchandising
Sam’s Club
06.2024 - Current
Sales Associate
Macy’s
03.2024 - 09.2024
Cashier
Giant
02.2024 - 02.2025
Sort Center Field
Amazon
11.2023 - 03.2024
Cashier
McDonald’s
06.2021 - 10.2023