Summary
Overview
Work History
Education
Skills
Timeline
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Janiya Wooden

Jacksonville,FL

Summary

Organized and motivated individual with honed organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities and make a valuable contribution to company growth. Possesses strong work ethic, customer service, multitasking, and time management abilities. Dedication lies in providing every customer with a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Warehouse Handler

Owens & Minor
10.2024 - 03.2025
  • Located materials and supplies by pulling and verifying items on production orders.
  • Collaborated with shipping department for timely dispatch of shipments, minimizing delays and customer complaints.
  • Streamlined warehouse layout for optimal space utilization, enabling easier access to frequently picked items.
  • Performed quality control checks on incoming shipments to ensure compliance with company standards and specifications.
  • Enhanced communication between team members through the implementation of daily meetings and clear task assignments..
  • Sorted materials for scanning to meet production goals.
  • Cleaned, sanitized and maintained equipment and storage areas to comply with health regulations and quality standards.
  • Operated material handling equipment to receive and ship
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Managed warehouse operations and verified proper shipment procedures.

Concentrix

Customer Representative
06.2023 - 09.2024
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Performed data entry tasks, including updating customer information in databases.
  • Assist with system performance, analyzed problems and provided solutions to technical issues.

Peach Cobbler Factory

Cashier/Back House
07.2022 - 06.2023
  • Operated equipment and machinery according to safety guidelines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.

Captain D's

Cashier / Customer Service
08.2020 - 10.2022
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Participated in training sessions for new employees when needed.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Greeted customers upon entering the store with friendly demeanor.
  • Answered phone calls regarding inquiries about products or services.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.

Education

High School Diploma -

Cedar Creek Christian Highschool
Jacksonville, FL
05-2022

Skills

  • Multitasking
  • Problem Resolution
  • Computer Skills
  • Supervision and leadership
  • Organization
  • Friendly, Positive Attitude
  • Critical Thinking
  • Problem-Solving
  • Active Listening

Timeline

Warehouse Handler

Owens & Minor
10.2024 - 03.2025

Concentrix

Customer Representative
06.2023 - 09.2024

Peach Cobbler Factory

Cashier/Back House
07.2022 - 06.2023

Captain D's

Cashier / Customer Service
08.2020 - 10.2022

High School Diploma -

Cedar Creek Christian Highschool

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