Summary
Overview
Work History
Education
Skills
Timeline
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Janiya Wright

Arlington,VA

Summary

Hardworking and reliable professional with strong customer service, communication, and organizational skills. Experienced in maintaining a professional environment, handling administrative responsibilities, and providing support in fast-paced settings. Known for being dependable, detail-oriented, and committed to delivering quality service in every role.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Allied Universal
Arlington, VA
07.2024 - Current
  • Greet and assist visitors, clients, and staff upon arrival, ensuring a professional and welcoming front desk experience.
  • Manage sign-in procedures, and verify identification for entry into secure buildings.
  • Answer multi-line phone systems, direct calls, and relay accurate messages to the appropriate personnel.
  • Maintain visitor logs, prepare incident reports, and complete daily administrative documentation.
  • Provide clear directions and information regarding facility locations and services.
  • Support overall office organization by monitoring lobby areas, and ensuring policy compliance.

Server

Goodwin House Alexandria
Alexandria, VA
02.2023 - Current
  • Set a positive tone for the entire dining experience, as the first point of contact for incoming guests.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with the POS system to place orders and manage bills.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously, without compromising service quality.

Extended School Day Aide

Arlington County Public Schools
Arlington, VA
08.2022 - 01.2023
  • Provided sight and sound supervision to groups of up to 20 children during program hours in a variety of settings, such as playgrounds, multipurpose rooms, gymnasiums, and classrooms.
  • Built relationships with children, staff, and parents.
  • Planned and implemented age-appropriate activities, such as arts and crafts, games, and sports.
  • Assisted with homework assignments, and provided individualized support and guidance.
  • Participated in professional development to grow as a child care professional.

Restaurant Hostess

Outback Steakhouse
Arlington, VA
10.2021 - 09.2022
  • Demonstrated strong multitasking skills by handling phone inquiries while attending to in-person guest needs.
  • Maintained an organized waitlist for busy times to ensure efficient seating.
  • Answered questions about hours, seating, and menu items.
  • Resolved customer complaints and took appropriate action to improve the guest experience.
  • Maintained a clean and welcoming lobby during shifts.

Cashier

Harris Teeter
Arlington, VA
02.2021 - 10.2021
  • Provided prompt and friendly service to customers in a high-volume retail environment.
  • Accurately processed cash, check, and card transactions using POS systems.
  • Handled large volumes of cash daily, while maintaining accuracy and accountability.
  • Assisted with returns, exchanges, and customer inquiries in a professional manner.
  • Maintained a clean and organized checkout area, and restocked supplies as needed.
  • Resolved customer concerns efficiently, contributing to a positive shopping experience, and repeat business.

Education

Associate of Science - Business Administration

Northern Virginia Community College
Annandale, VA
12-2025

High School Diploma -

Wakefield High School
Arlington, VA
06-2022

Skills

- Customer Service and Client Interaction

- Cash handling and POS systems

- Multi-Line Phone System Operation

- Time Management

- Conflict Resolution

- Microsoft Excel and Presentation Software

- Data entry and record keeping

- Attention to Detail

- Professionalism in Fast-Paced Environments

- Verbal and Written Communication

Timeline

Front Desk Receptionist

Allied Universal
07.2024 - Current

Server

Goodwin House Alexandria
02.2023 - Current

Extended School Day Aide

Arlington County Public Schools
08.2022 - 01.2023

Restaurant Hostess

Outback Steakhouse
10.2021 - 09.2022

Cashier

Harris Teeter
02.2021 - 10.2021

Associate of Science - Business Administration

Northern Virginia Community College

High School Diploma -

Wakefield High School

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