Ja'Niyah Ardrey
Charlotte,NC
Summary
I am a highly dedicated and safety-focused Flight Attendant committed to delivering exceptional inflight service and ensuring passenger comfort and well-being. I have 6 total years of customer service experience. I can proficiently execute safety procedures, including emergency evacuations and first aid, while maintaining strict adherence to FAA regulations. I excel in customer service, anticipating passenger needs, resolving conflicts professionally, and creating a positive experience. My strong communication skills allow me to effectively interact with diverse passengers and crew, providing clear announcements and support. I thrive in dynamic, fast-paced environments and am adaptable, resilient, and ready to respond to any situation with composure and efficiency.
Overview
7
7
years of professional experience
Work History
Associate of the Quarter
Home2 Suites by Hilton
01.2023
Flight Attendant
American Airlines
06.2024 - Current
- Provided outstanding customer service to all passengers while ensuring passenger and cabin safety. Assisting during boarding and deplaning; demonstrating safety equipment and procedures; sell serve beverages, meals and snacks; and attend to passenger needs inflight. Complying with company policies and federal regulations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Front desk Receptionist
Home2 Suites Hilton
08.2022 - Current
- Assisting 50+ guests daily by providing outstanding customer service while meeting the needs of guests. This includes check-in, check-out and supporting the overall operations of the hotel. Also, answering calls, emails, and managing portfolios and house accounts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Waitress, hostess, and cashier
First Watch
02.2018 - 08.2022
- Greeting and seating guests, handling the cash register, handling orders and general customer service.
Education
Elementary School Education Major
North Carolina Agricultural and Technical State University
Greensboro, NC06.2025
undefined
North Carolina State University
Raleigh, NC01.2022
Skills
- Highly focused and responsible college student guaranteed to contribute strongly within a customer service role requiring enthusiasm, charismatic communications skills, and an exemplary work ethic
- Communications: Convey information persuasively both orally and in writing Facility for building positive relationships with others with humor, helpfulness, and cultural sensitivity
- Teamwork: Able to apply lessons learned as a lettered high school student athlete to motivate and support all team members in assigned tasks and projects
- Mathematics: A math student, with ability to use superb mental math skills to ensure accuracy in order processing, cash handling, and credit transactions
- Technical Proficiencies: Solid command of Microsoft Office Suite (Word, Excel, PowerPoint), Autodesk, Python and of social media Swift learner, easily mastering new software systems
Affiliations
National Society of Black Engineers; Finance Chair (2021 - 2022); Telecommunications Chair (2022 - 2023), Society of Women Engineers (2021 - Present), Queen in You at NC State (2021 - 2022).
Timeline
Flight Attendant
American Airlines
06.2024 - Current
Associate of the Quarter
Home2 Suites by Hilton
01.2023
Front desk Receptionist
Home2 Suites Hilton
08.2022 - Current
Waitress, hostess, and cashier
First Watch
02.2018 - 08.2022
undefined
North Carolina State University
Elementary School Education Major
North Carolina Agricultural and Technical State University
Similar Profiles
Diandra EstévezDiandra Estévez
Sales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal StudiosSales Coordinator at Hilton Garden Inn/Homewood Suites/Home2 Suites by Hilton Orlando nearest to Universal Studios
MIGUEL F CARRASQUILLOMIGUEL F CARRASQUILLO
General Manager at Homewood Suites and Home2 Suites By Hilton Downtown NashvilleGeneral Manager at Homewood Suites and Home2 Suites By Hilton Downtown Nashville
Abigail BrownAbigail Brown
Housekeeper at Home2 Suites by Hilton HotelHousekeeper at Home2 Suites by Hilton Hotel
Melony DuraneyMelony Duraney
Hotel Front Desk Agent at Home2 Suites By HiltonHotel Front Desk Agent at Home2 Suites By Hilton
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom