Proven professional with a strong work ethic and exceptional time management skills, demonstrated across roles at Freelancers Union, CVS Pharmacy, and Martin Van Buren Elementary School. Excelled in providing empathetic customer service and efficient problem-solving, achieving increased client satisfaction and loyalty. Skilled in child supervision and conflict resolution, ensuring a safe and nurturing environment for all.
Hi, I’m
Janiyah Bell
West Hempstead,NY
Summary
Overview
7
years of professional experience
Work History
Freelancers Union
Babysitter
01.2020 - Current
Job overview
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
CVS Pharmacy
Customer Service Representative
02.2024 - 06.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Martin Van Buren Elementary School
Mover
01.2017 - 05.2019
Job overview
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Followed verbal and written instructions to properly move and ship products.
- Followed safety protocols to prevent accidents and injuries.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
- Optimized workflow by properly maintaining moving equipment and vehicles, leading to fewer delays and increased efficiency on the job.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
Education
West Hempstead High SchoolWest Hempstead, NY
No Degree Yet
University Overview
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Maintaining safe environment
- Child Supervision
- Conflict Resolution
- Toddler care experience
- Adaptability and Resilience
- Childcare
- Managing routines
- Meal and snack times
- Housekeeping
- Schedule Management
- School-age children experience
- Homework Assistance
- Playing puzzles and games
- Reading and Storytelling
- Light Housekeeping
- Creative play ideas
- Age-Appropriate Activities
- Infant care experience
- Professionalism and Discretion
- Monitoring screen time
- Park supervision
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
CVS Pharmacy
02.2024 - 06.2024
Babysitter
Freelancers Union
01.2020 - Current
Mover
Martin Van Buren Elementary School
01.2017 - 05.2019
West Hempstead High School
No Degree Yet