Janiyah Green
Tyler,TX
Summary
Dynamic Shift Manager with a proven track record at McDonald's Restaurant, excelling in customer service and team development. Skilled in cash handling and fostering positive relationships, I've significantly enhanced team performance and customer satisfaction. My strategic planning and problem-solving abilities have been pivotal in driving continuous improvement and achieving store goals. Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
08.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Crew Member
Renee's Sno-balls
05.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Bachelor of Science -
The University of Texas At Tyler
Tyler, TX12-2027
Skills
- Cash Handling
- Customer service focus
- Decision-Making
- Workplace Safety
- Opening and closing procedures
- Handling Customer Complaints
- Energetic and Enthusiastic
- Relationship Building
- Team Development
- Delegating Work
- Accurate money handling
- Staff Motivation
Timeline
Shift Manager
McDonald's Restaurant
08.2023 - Current
Crew Member
Renee's Sno-balls
05.2022 - 08.2023
Bachelor of Science -
The University of Texas At Tyler