Janiyah Henderson
Covington,GA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Peachtree Immediate Care
01.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Experity (Clockwise.MD) software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Addressed bad debts in line with set protocols.
Server
Miami Lounge
08.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, Cash, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
Spa Receptionist
Spa Stinny
10.2021 - 12.2021
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Promoted special offers and packages to increase revenue through upselling techniques.
T-Mobile Sales Representative
Nextstar Communications
05.2021 - 10.2021
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Managed inventory efficiently, ensuring adequate stock levels to meet customer demand without excess waste.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning products strategically in the market.
- Organized promotional events to generate interest in products, driving increased foot traffic and sales conversion rates.
- Participated in weekly sales meetings to discuss performance metrics, set goals, and identify areas for improvement or opportunity.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Troubleshot problems for callers and helped independently resolve common issues.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
Shift Leader
Wendy's
10.2020 - 02.2021
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced food safety compliance by conducting thorough inspections and audits of food establishments.
Cashier
Dollar general
05.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Shift Trainer
Taco Bell
11.2018 - 11.2019
- Taking orders, preparing food, keeping the area clean, closing shifts
- Maintained up-to-date knowledge of industry trends, best practices, and regulatory requirements to ensure effective delivery of training content.
- Developed strong relationships with department heads, working closely to identify specific training needs unique to their teams.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Processed orders on POS system and accepted cash and charge payments.
- Made change and returned correct cash and coin to patrons.
Education
No Degree - Nursing
Gwinnett College
Lilburn, GA08.2022
High school diploma -
South Gwinnett High School
Snellville, GA05.2020
Skills
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Office Administration
- Critical Thinking
- Payment Processing
- Documentation
- Data Collection
- Cleanliness standards
- Menu Memorization
- Liquor Law Compliance
- Goal-Oriented
Certification
- First Aid Certification
- CPR Certification
- phlebotomy certification
Timeline
Patient Service Representative
Peachtree Immediate Care
01.2023 - Current
Server
Miami Lounge
08.2022 - 10.2023
Spa Receptionist
Spa Stinny
10.2021 - 12.2021
T-Mobile Sales Representative
Nextstar Communications
05.2021 - 10.2021
Shift Leader
Wendy's
10.2020 - 02.2021
Cashier
Dollar general
05.2020 - 08.2020
Shift Trainer
Taco Bell
11.2018 - 11.2019
No Degree - Nursing
Gwinnett College
High school diploma -
South Gwinnett High School