Janiyah Johnson
Emeryville,CA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk
Gym Assistant
San Francisco, CA
12.2023 - Current
- Greeted visitors and provided them with information about the company.
- Informed customers about payment methods accepted by the organization.
- Resolved customer issues promptly and professionally in accordance with company policies and procedures.
- Managed incoming calls, emails, and inquiries from clients regarding services and products.
- Participated in team training sessions on topics such as customer service standards.
- Maintained records of customer interactions and transactions, recording details of inquiries, complaints and comments.
- Provided assistance to guests by giving directions to local attractions or businesses upon request.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
Director of Programming
Event Planning
San Francisco
08.2023 - Current
- Ensured that all fire safety regulations were followed during the event.
- Collaborated with marketing team to create promotional materials for upcoming events.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Monitored guest satisfaction levels throughout the duration of an event.
- Provided technical support during events such as audio, visual equipment setup, operation and troubleshooting.
- Developed detailed event plans and timelines to ensure successful execution of events.
- Organized catering services by selecting menu items, negotiating prices, ordering food and beverages, setting up buffet areas.
- Researched industry trends to stay updated on latest innovations in event planning technology.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
Organizer
ORGANISATION
Emeryville, CA
01.2020 - 06.2024
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Identified areas of improvement in existing organizational structures.
- Collaborated with management to develop strategies for improving efficiency in the workplace.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Achieved cost-savings by developing functional solutions to problems.
Fashion Q
Clothing sales associate
Emeryville
06.2022 - 06.2023
- Provided customers with information about promotions and discounts available.
- Operated the cash register to complete transactions.
- Developed knowledge of current fashion trends and styles to better assist customers.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
- Maintained a neat and organized sales floor.
- Adhered to all safety policies and procedures while handling products.
- Performed inventory checks regularly to ensure accuracy of stock levels.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Restocked shelves with new merchandise as needed.
- Helped maintain security within the store by keeping an eye out for shoplifters or suspicious activity.
- Greeted customers and provided excellent customer service.
- Folded and hung clothing items according to store standards.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Contributed to team meetings by providing feedback and suggestions for improving sales and service.
- Developed strong product knowledge to answer customer questions and make recommendations effectively.
Education
BBA -
San Francisco State University
San Francisco, CA05-2027
Skills
- Competitive
- Time Management
- Teamwork and Cooperation
- First aid and CPR certified
- Customer Service
- Business Administration
- Effective Communication
- Sorting and Categorizing
- Computer Skills
- Community Engagement
- Social Media Management
- Event Planning
- Stage Performance
Certification
- CPR certification
- Event Planning
Languages
English
Professional
Affiliations
- Dancer
- Cheerleader
- Painting
- Singer
Accomplishments
- Honor role student
- Oakland Promise Scholarship
- Black Excellence Scholarship
- Director Of Programming
- Director Of Communications
- Assistant Manager
Timeline
Front Desk
Gym Assistant
12.2023 - Current
Director of Programming
Event Planning
08.2023 - Current
Fashion Q
Clothing sales associate
06.2022 - 06.2023
Organizer
ORGANISATION
01.2020 - 06.2024
BBA -
San Francisco State University
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