Ja'Niyah Lee
Clarksville,TN
Summary
Dynamic professional with a proven track record at The Youth Academy, excelling in classroom management and customer service. Leveraged team leadership and student engagement skills to enhance learning environments and customer experiences. Demonstrated ability to improve operational efficiency and foster inclusive education, achieving significant contributions to team and student success. Enthusiastic with proven leadership talents and relationship-building skills gained during 2 years of experience in restaurant settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher's Assistant
The Youth Academy
06.2024 - 08.2024
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Maintained safety and security by overseeing students in recess environments.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Provided extra support to students with special needs, facilitating their inclusion in mainstream education.
Cashier Team Lead
Buffalo Wild Wings
06.2022 - 04.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
Education
High School Diploma -
West Creek High School
Clarksville, TN05.2024
Skills
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
- Customer Service
- Team Leadership
- Positive Attitude
- Punctual and Reliable
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
Certification
- NCPCT - Patient Care Technician
Timeline
Teacher's Assistant
The Youth Academy
06.2024 - 08.2024
Cashier Team Lead
Buffalo Wild Wings
06.2022 - 04.2024
High School Diploma -
West Creek High School
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