Janiyah Murray
Albany,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Chat Support Representative
LaserShip
04.2023 - Current
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Live chat, sms, and email regarding tracking packages.
- Developed exemplary writing skills through continued correspondence with upwards of 60 customers per day
Customer Service Representative
Everrise
06.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Set up appointments with interested customers according to schedule availability.
- Verified insurance eligibility and coverage for patients.
Call Center Representative
TSYS
02.2020 - 04.2022
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Processed reward points for cash and gift cards for credit cards.
Customer Service Representative
Teleperformance
10.2018 - 12.2019
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Monroe High School
Albany, GA05.2018
Skills
- Team Oversight
- Customer Education
- Special Projects
- Remediation Activities
- Customer Services
- Microsoft Excel
- Sales Expertise
- Active Listening
- Critical Thinking
- Problem-Solving Abilities
- Microsoft PowerPoint
- Technical Support
- Microsoft Outlook
Timeline
Chat Support Representative
LaserShip
04.2023 - Current
Customer Service Representative
Everrise
06.2022 - 02.2023
Call Center Representative
TSYS
02.2020 - 04.2022
Customer Service Representative
Teleperformance
10.2018 - 12.2019
High School Diploma -
Monroe High School