Ja'Niyah Sanders
Bowling Green,KY
Summary
Accomplished Shift Manager at McDonald's and an effective Student at Western Kentucky University committed to learning, developing skills in Nursing and team contribution. Self-directed and energetic with superior performance in various environments working independently and collaboratively. Excels in critical thinking and customer service, enhanced team performance through effective training and leadership. Equipped with willingness to learn, and excellent communication skills, ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
06.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.`
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Bachelors - Nursing
Western Kentucky University
Bowling Green, KY05.2026
High School Diploma -
Bowling Green High School
Bowling Green, KY05.2022
Skills
- Decision-Making
- Employee Training
- Critical Thinking
- Team Collaboration and Leadership
- Relationship Building
- Time Management
Certification
- CNA - Certified Nurse Assistant
Timeline
Shift Manager
McDonald's
06.2020 - Current
Bachelors - Nursing
Western Kentucky University
High School Diploma -
Bowling Green High School