Ja'Niyah Thompson
Harker Heights,TX
Summary
Accomplished Office Admin/Instructor bringing 4 years of experience. Talented at identifying interventional methods and creating learning opportunities. Dedicated and dynamic with passion for driving student progress and learning innovation. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
5
5
years of professional experience
Work History
Instructor & Office Admin
David Martin Design
Harker Heights, TX
02.2019 - Current
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Differentiated instruction according to student skill level.
- Remained calm and patient in student interactions to support individual growth and development.
- Received recognition for contributions to innovative concepts in classroom instruction.
- Delivered clear, informative lectures on subject matter framed to meet state standards.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Assisted in resolving customer complaints effectively and efficiently.
- Answered phones and routed voicemails to respective employees.
- Coordinated support to facilitate general office operations.
- Maintained front desk to provide positive first impression.
- Collaborated with external auditors during annual audits.
- Maintained filing systems to organize operations and administration records.
- Reviewed documents for accuracy and completeness prior to submission.
- Maintained positive working relationship with fellow staff and management.
- Interacted with customers via telephone or email regarding inquiries about their accounts or services offered by the company.
- Exceeded customer satisfaction by finding creative solutions to problems.
Sales Associate
Army Air Force Exchange Service, AAFES
Fort Cavazos, TX
03.2023 - 08.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized stockroom shelves according to size, color or style.
- Helped customers find specific products, answered questions and offered product advice.
- Adhered to company initiatives and achieved established goals.
- Bagged or packaged purchases and wrapped gifts.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TX05.2021
Some College (No Degree) - Psychology
Central Texas College
Killeen, TXSkills
- Tutoring and Coaching
- Public Speaking
- Student Counseling
- Group and Individual Instruction
- Progress Evaluations
- Lesson Planning
- Learning Skills Development
- Classroom Management
- Decision-Making
- Customer Service
- Problem-Solving
- Strategy Development
- Team Management
- Team Building
- Multitasking
- Attention to Detail
- Conflict Resolution
- Dependable and Responsible
- Organization
- Critical Thinking
- Time Management
- Computer Skills
- Team Leadership
- Store Opening and Closing
- Inventory Management
- Strategic Thinker
Extracurricular Actives
- Photography (Personal Business)
- Videography
- Travel
- Tutor
- Network (Business)
Timeline
Sales Associate
Army Air Force Exchange Service, AAFES
03.2023 - 08.2023
Instructor & Office Admin
David Martin Design
02.2019 - Current
High School Diploma -
Harker Heights High School
Some College (No Degree) - Psychology
Central Texas College
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