Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janiyah McCrackin Felton

Brooklyn,NY

Summary

Dynamic and detail-oriented professional with experience at Blue Phoenix Ink and Big Apple Greeter excelling in organization and time management. Proven ability to enhance guest experiences and streamline operations through effective communication and data entry. Recognized for supporting project coordination and boosting social media engagement, contributing to increased brand awareness.

Overview

2
2
years of professional experience

Work History

Receptionist

Blue Phoenix Ink
06.2024 - Current
  • Greeted and directed visitors to appropriate personnel, enhancing overall guest experience.
  • Managed incoming calls with professionalism, ensuring effective communication flow.
  • Maintained organized reception area, contributing to a welcoming environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Intern

Big Apple Greeter
10.2023 - 05.2024
  • Assisted in project coordination and scheduling to ensure timely completion of tasks.
  • Conducted data analysis to support decision-making processes and operational improvements.
  • Facilitated meetings by preparing agendas and summarizing key discussion points for stakeholders.
  • Managed documentation and reporting, ensuring accuracy and compliance with organizational standards.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Collaborated on marketing campaign that significantly increased brand awareness.
  • Enhanced project visibility by maintaining up-to-date project status reports.
  • Boosted social media engagement through creative content creation.
  • Collected, arranged, and input information into database system.
  • Utilized office equipment for copying and scanning documents, improving workflow efficiency.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
  • Supported administrative tasks by filing and maintaining records systematically.

Education

No Degree - Business Administration

Mercy College
Manhattan, NY

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Greeting and seating clients
  • Bookkeeping

Timeline

Receptionist

Blue Phoenix Ink
06.2024 - Current

Intern

Big Apple Greeter
10.2023 - 05.2024

No Degree - Business Administration

Mercy College

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