Janiyla Ellison
Tampa,FL
Summary
Dynamic professional with experience as an Ambassador at SeaWorld Entertainment, excelling in customer engagement and problem-solving. Proven ability to enhance guest experiences through effective communication and team collaboration. Skilled in multitasking and maintaining product knowledge, ensuring exceptional service and safety in fast-paced environments.
Overview
1
1
Certification
Work History
Ambassador
Seaworldentertainments
2024 - 2025
- Engaged guests by providing informative presentations on marine life and conservation efforts.
- Maintained knowledge of park attractions to offer personalized recommendations to guests.
- Adapted quickly to dynamic environments, ensuring exceptional customer service during busy periods.
- Collaborated with staff to implement safety protocols, enhancing overall guest experience and security.
- Gained proficiency in using communication tools to relay information effectively across teams.
- Greeted customers and clients to create welcoming atmosphere.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Provided exceptional customer service to enhance dining experience.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Assisted in inventory management by restocking merchandise as needed during shifts.
Education
High School Diploma - Business
Tampa Bay Technical High School
Tampa, FLSkills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
- Problem-solving
- Customer service
- Multitasking
Certification
Business & customer service
Timeline
Ambassador
Seaworldentertainments
2024 - 2025
High School Diploma - Business
Tampa Bay Technical High School