Janizzette Merced
Chula Vista,CA
Summary
Dynamic Customer Service Assistant with a proven track record at First Commuter Auto Supply, excelling in cash handling and complaint resolution. Cultivated strong customer relationships, enhancing loyalty and satisfaction. Recognized for teamwork and collaboration, contributing to a positive work environment and improved customer experiences. Fluent in English and Tagalog, ensuring effective communication.
Offering excellent communication skills and genuine passion for helping others, eager to learn and grow in customer-focused environment. Brings strong ability to pick up new information quickly and applies effective communication and problem-solving skills. Ready to use and develop these skills in any role.
Overview
1
1
Certification
Work History
Customer Service Assistant
First Commuter Auto Supply
06.2023 - 10.2023
- Answered customer questions about product availability and shipment times.
- Assisted in finding specific auto parts
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Signed receipts and confirmed purchase details
- Collected money & checks from customers and gave accurate change back with bill and coin currency
- Deposited the shop's weekly revenue in the bank
Education
Associate of Science - Nursing
Southwestern College
Chula Vista, CA05-2028
High School Diploma -
Olongapo Wesley School
Philippines06-2023
Skills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Data entry
- Payment processing
- Documentation and reporting
- Customer service
- Calm under pressure
- Teamwork and collaboration
- Product recommendations
- Stock management
- Problem resolution
- English and Tagalog fluency
Accomplishments
- Was a business manager and received a service award at Olongapo Wesley School
- Civic Awardee - Recognized for outstanding citizenship, leadership, and community service at Olongapo Wesley School
- Graduated with High honors maintaining a 4.00 GPA
Certification
- CPR & First Aid Certification
- Basic Life Support (BLS)- American Heart Association
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Customer Service Assistant
First Commuter Auto Supply
06.2023 - 10.2023
Associate of Science - Nursing
Southwestern College
High School Diploma -
Olongapo Wesley School
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