Jankeathia Corley
Bamberg,SC
Summary
Organized Patient Service Representative with 6-8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on different responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
remote job (part-time)
Humana
07.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Billing and Collections Specialist
Bamberg Family Practice
03.2024 - Current
- Conducted thorough audits of billing statements to identify discrepancies and resolve issues promptly.
- Maintained accurate records of customer payments.
- Communicated effectively with patients regarding outstanding balances and payment options.
- Utilized billing software to maintain accurate patient accounts and track collections progress.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Assisted in maintaining a high-quality database of patient information by accurately entering demographic and insurance details into the system.
- Improved cash flow through timely follow-up on outstanding accounts, negotiating payment plans, and collecting overdue payments.
- Processed billing calls and answered questions from patients and third-party carriers.
- Handled account payments and provided information regarding outstanding balances.
St. Matthews’s primary care
Musc
01.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service to patients and visitors.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Trained new staff on front desk procedures and protocols.
Orangeburg express care
Musc
01.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained organized patient files and ensured compliance with privacy regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported positive patient experience by offering assistance with filling out health forms.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Nursing Assistant
Wildwood Downs
07.2017 - 10.2018
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness of patient areas, adhering to infection control protocols.
- Communicated effectively with patients and families regarding care needs and updates.
- Trained new aides on procedures, safety practices, and patient interaction techniques.
- Supported nursing staff during medical procedures by providing necessary supplies and equipment, as well as assisting in patient positioning.
- Performed wound care as directed by nursing staff, maintaining a sterile environment to prevent infection and promote healing.
- Conducted regular rounds throughout assigned unit checking on the well-being of patients and promptly addressing any concerns or issues.
- Responded quickly to emergency situations involving patients, demonstrating strong critical thinking skills under pressure while working closely with the medical team to provide lifesaving interventions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Certified Nursing Assistant
Veterans Victory House
04.2016 - 06.2017
- Assisted patients with daily living activities, promoting comfort and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
Riverside Rehabilitation
09.2015 - 02.2016
- Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
- Provided emotional support to patients and families, fostering a compassionate care atmosphere.
- Documented patient progress and care provided in electronic health records accurately.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
Calhoun Convalescent Center, Inc.
10.2013 - 2016
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Trained new staff on best practices in patient care and safety procedures.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
CASHIER
McDonald's
11.2010 - 10.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer and balanced end-of-shift totals.
- Collaborated with team members to enhance customer service experience.
- Trained new employees on cash handling procedures and store policies.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High school diploma -
Orangeburg Wilkinson high
01.2012
Certified nursing assistant - undefined
Orangeburg Calhoun College (OCTECH)
01.2021
Associate of Science - Health Science
Ultimate medical academy
01.2018
Skills
- Utilizing multiple computer system, including MS office applications, EMR’S included Cerner millennium, Epic Cadence scheduling system
- Excellent verbal and written communication skills
- Good listening skills
- Proven teamwork skills
- Excellent customer service
- Great medical terminology skills
- Experience with EPIC HER
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Dependable and responsible
Certification
- CNA - Certified Nursing Assistant
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Billing and Collections Specialist
Bamberg Family Practice
03.2024 - Current
remote job (part-time)
Humana
07.2022 - 10.2023
Orangeburg express care
Musc
01.2022 - 01.2023
St. Matthews’s primary care
Musc
01.2018 - Current
Certified Nursing Assistant
Wildwood Downs
07.2017 - 10.2018
Certified Nursing Assistant
Veterans Victory House
04.2016 - 06.2017
Certified Nursing Assistant
Riverside Rehabilitation
09.2015 - 02.2016
Certified Nursing Assistant
Calhoun Convalescent Center, Inc.
10.2013 - 2016
CASHIER
McDonald's
11.2010 - 10.2019
Certified nursing assistant - undefined
Orangeburg Calhoun College (OCTECH)
Associate of Science - Health Science
Ultimate medical academy
High school diploma -
Orangeburg Wilkinson high
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