Janko Jugović

Planning, design, implementation and maintenance of complete technical solutions with mentoring in the field of data centers: servers, storage, virtualization, business continuity and disaster recovery, cloud and hosted services, VDI, operating systems, technical consulting and providing technical assistance.

Creation of technical documentation and technical specifications in vendor tools according to the user's instructions and requirements.

Responsible for implementing and maintaining the organization's network and system infrastructure, ensuring secure and efficient communication between devices, systems, and users.

Key responsibilities:

Maintain network servers and associated hardware, software, services, and settings.
Recommend, test, and implement system and security upgrades.
Create, adjust, and maintain network user settings and permissions.
Perform server administration tasks (ex, user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that system architecture components work together seamlessly
Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.
Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and security updates; support internet, intranet, LANs, WANs, and network segments.
Assist the help desk and other teams with troubleshooting to identify root causes and provide technical support when needed.
Perform routine and scheduled audits of all systems, including backups.

IT Support Specialist in Windows operating systems, providing technical assistance and resolving complex IT issues. Delivering customer service, diagnosing and troubleshooting software and hardware problems, and ensuring optimal system performance.

Key responsibilities:

Installing, configuring, and troubleshooting Windows operating systems.
Technical Troubleshooting, resolving software and hardware issues.
Customer Service, communication about technical concepts clearly and concisely, ensuring user understanding and satisfaction.
End-user support, including software installations, updates, and troubleshooting. Assisting users with hardware peripherals and network connectivity.

Sales and Service Professional in the dynamic field of computers and small office printers. Track record of driving sales, building strong client relationships, and providing very good customer service. Adept at identifying client needs, offering tailored solutions, and ensuring client satisfaction.

Key responsibilities:

Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.
Investigate new items and make recommendations for purchasing products.
Advises customers on technical matters and recommends appropriate computer configurations.
Setting up hardware and installing, and configuring software and drivers.
Maintaining and repairing technological equipment (e.g., printers) or peripheral devices.
Troubleshoot system failures or bugs and provide solutions to restore functionality.
Keep records of repairs and fixes for future reference.