Jan Louie Jacob
Summary
Self-motivated with extensive experience in fast paced environment and working with teams. Ability to manage time efficiently and work well under pressure. Great team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Dedicated and dependable, with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Toyota Of Escondido
07.2022 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest Toyota innovations and technological advancements through continuous training.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Consultant
Mossy Volkswagen
09.2021 - 07.2022
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Responded to telephone and in-person requests for information.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Stayed knowledgeable on latest Volkswagen innovations and technological advancements through continuous training.
- Built relationships with customers and community to promote long term business growth.
- Maximized customer retention by resolving issues quickly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Server
The Lodge At Torrey Pines
11.2020 - 09.2021
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Food Runner Busser
Brigantine Seafood & Oyster Bar
01.2018 - 07.2020
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Assisted with various banquet food stations, set up and service to multiple dining areas
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Set dining tables to prepare for diverse types of events and follow strict service standards
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
Barback
Draft Republic
08.2019 - 03.2020
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Busser
Black Angus Steakhouse
01.2017 - 01.2018
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Consistently provided professional, friendly and engaging service
- Delivered quality service by providing warm and welcoming environment
- Effectively listened to, understood and clarified guest concerns and issues.
- Developed and maintained positive working relationships with others to reach business goals
- Bussed and reset tables and kept dining room and work areas clean
Education
Bachelor's - Criminal Justice Studies
California State University San Marcos
San Marcos, CA05.2019
Associate Degree - Criminal Justice Studies
Palomar College
San Marcos, CA05.2017
Skills
- Committed team player
- Thrives in fast-paced environment
- Courteous, professional demeanor
- Excellent multi-tasker
- Energetic, friendly and enthusiastic
- Fast learner
- Works well under pressure
- Excellent communication skills
- Problem-solving skills
- Exceptional Customer Service
Timeline
Sales Consultant
Toyota Of Escondido
07.2022 - Current
Sales Consultant
Mossy Volkswagen
09.2021 - 07.2022
Server
The Lodge At Torrey Pines
11.2020 - 09.2021
Barback
Draft Republic
08.2019 - 03.2020
Food Runner Busser
Brigantine Seafood & Oyster Bar
01.2018 - 07.2020
Busser
Black Angus Steakhouse
01.2017 - 01.2018
Bachelor's - Criminal Justice Studies
California State University San Marcos
Associate Degree - Criminal Justice Studies
Palomar College
Similar Profiles
Richard CamposRichard Campos
Parts Delivery Driver at Toyota Of EscondidoParts Delivery Driver at Toyota Of Escondido
Ramon TamayoRamon Tamayo
Finance Manager at Toyota Of EscondidoFinance Manager at Toyota Of Escondido
Esveyda ValdovinosEsveyda Valdovinos
BDC Representative at Toyota EscondidoBDC Representative at Toyota Escondido