Jan Michael Campbell
Sugarland,TX
Summary
Dynamic Senior Project Manager with a proven track record, excelling in strategic project planning and client relationship management. Successfully streamlined processes using agile methodologies, enhancing efficiency and reducing costs. Known for exceptional communication skills and a detail-oriented approach, driving project success and fostering stakeholder collaboration.
Overview
23
23
years of professional experience
Work History
Senior Project Manager
Dolphin Debit LLC
05.2022 - 02.2025
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
Sr. Account Services Manager
Cardtronics USA
06.2005 - 05.2022
- Enhanced client satisfaction by promptly addressing inquiries, resolving issues, and providing exceptional customer service.
- Championed internal initiatives aimed at streamlining workflows across various departments involved in the account management process, resulting in increased efficiency and smoother project execution.
- Collaborated with cross-functional teams to develop strategies for better servicing client needs and improving overall performance.
- Maintained a thorough understanding of industry trends and market insights, leveraging this knowledge in conversations with clients about potential growth opportunities.
Customer Service Manager
Chasecom
04.2002 - 03.2005
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
BBA - Business Management
Stephen F. Austin State University
Nacogdoches, TX06-1999
Skills
- Strategic Project Planning
- Project Scope Management
- Client relationship management
- Project scheduling
- Training and mentoring
- Schedule coordination
- Quality control
- Project goals and milestones
- Teamwork and collaboration
- Excellent communication
- Detail-oriented
Timeline
Senior Project Manager
Dolphin Debit LLC
05.2022 - 02.2025
Sr. Account Services Manager
Cardtronics USA
06.2005 - 05.2022
Customer Service Manager
Chasecom
04.2002 - 03.2005
BBA - Business Management
Stephen F. Austin State University
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