Microsoft Office Suite
Jann Patterson
Customer Service Representative
Wyoming,MI
Summary
Seeking to maintain a customer service position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
NexRep
02.2022 - 04.2024
- Achieved high levels of customer satisfaction by efficiently resolving support tickets courteously and professionally.
- Assisted customers in navigating company products and services, ensuring they received best possible experience.
- Ensured accurate information was provided during interactions.
- Assessed individual customer needs with attentive questioning techniques, offering personalized recommendations based on their specific requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
CUSTOMER SERVICE REPRESENTATIVE
NexRep
06.2020 - 04.2024
- Provided excellent customer care by responding to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
CUSTOMER SUPPORT PROFESSIONAL
Arise Virtual Solutions Inc.
10.2015 - 05.2020
- Maintained high-quality standards with thorough follow-ups on resolved issues to ensure customer satisfaction.
- Streamlined workflows for faster response times, handling high volume of support requests daily.
- Utilized CRM software proficiently ensuring accurate documentation of all customer interactions.
- Delivered personalized product recommendations based on client needs analysis, increasing upsell opportunities and revenue growth.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to overall success of the call center.
Education
High School Diploma -
Grand Rapids Central High School
Grand Rapids, MI05.1989
Associate of Business Administration - Business Administration
Grand Rapids Community College
Grand Rapids, MISkills
- Call Center Customer Service
- Problem-solving abilities
- Active Listening
- Verbal and written communication
- Computer Proficiency
- Interpersonal Skills
- Independent worker, team player
- E-commerce
- Microsoft Office Suite
- CRM software
- Performance Metrics
- Typing Speed: 70 wpm
Work Preference
Work Type
Contract WorkPart TimeFull TimeLocation Preference
RemoteImportant To Me
Work-life balanceWork from home optionFlexible work hoursCompany CultureTimeline
CUSTOMER SERVICE REPRESENTATIVE
NexRep
02.2022 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
NexRep
06.2020 - 04.2024
CUSTOMER SUPPORT PROFESSIONAL
Arise Virtual Solutions Inc.
10.2015 - 05.2020
High School Diploma -
Grand Rapids Central High School
Associate of Business Administration - Business Administration
Grand Rapids Community College
References
- Joy Brooks, 864.200.7510
- Monica Orange, 616.893.8188
Quote
Your most unhappy customers are your greatest source of learning.
Bill Gates
Software
Google Suite, Docs, Drive
Adobe