Experienced nursing professional bringing demonstrated clinical expertise, leadership skills, and technical knowledge. Proficient in updating charts, monitoring medications, and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Supervisor
Baptist Hospital of Miami
Miami, FL
02.2021 - Current
Provided direct supervision to staff for more than 20 employees, including assigning tasks and evaluating performance.
Developed and implemented patient care policies and procedures that ensured quality patient care.
Conducted regular meetings with staff to discuss patient care issues and provide feedback on performance.
Evaluated patient progress and adjusted treatment plans as necessary.
Coordinated patient admissions, discharges, transfers, and referrals within the facility.
Assisted in developing individualized plans for patients based on their health needs.
Monitored daily operations of the unit, ensuring compliance with all applicable regulations.
Served as a resource for staff regarding clinical practice guidelines, standards of care, and regulatory requirements.
Collaborated with other departments to ensure continuity of patient care services across the organization.
Ensured adequate staffing levels to meet the needs of each shift by scheduling shifts according to census demand.
Maintained accurate records of all patient encounters while adhering to HIPAA privacy regulations.
Participated in hospital-wide committees related to improving quality outcomes for patients.
Resolved conflicts between staff members or between staff and patients in a timely manner.
Actively participated in continuing education activities to stay current on best practices in healthcare delivery.
Provided guidance and direction to nursing assistants regarding proper documentation techniques.
Identified opportunities for process improvement initiatives that could improve workflow efficiency.
Performed annual employee evaluations in a timely manner using established criteria.
Ensured compliance with safety protocols by conducting routine inspections of equipment.
Trained new hires on departmental policies, procedures, and job duties.
Monitored vital signs and medication use, documenting variances and concerning responses.
Attended and actively participated in meetings to provide and receive information on patient progression.
Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
Reviewed work list to prioritize patients and identify new admissions.
Facilitated communication between members of health care delivery while involving clients in decision-making processes to minimize service fragmentation.
Used motivational interviewing to educate, support and motivate change.
Explained policies, procedures, and services to patients.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Built work schedules and staff assignments, considering workload, space, and equipment availability.
Maintained communication and transparency with governing boards, department heads, and medical staff.
Managed changes in integrated healthcare delivery systems and technological innovations while focusing on the quality of care.
Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Registered Nurse
Baptist Hospital of Miami
Miami, FL
03.2017 - 02.2021
Provided comprehensive patient care and education for individuals with chronic illnesses.
Administered treatments and medications as prescribed while monitoring patient progress.
Administered medications and treatments according to physician orders.
Monitored vital signs, administered injections, and provided assistance with medical procedures.
Documented patient progress notes accurately and efficiently in the electronic medical record system.
I collaborated with physicians, nurses, therapists, social workers, and other healthcare professionals to develop individualized treatment plans for each patient.
Instructed patients on proper self-care techniques at home following discharge from the hospital.
Participated in multidisciplinary team meetings to discuss patient care plans.
Ensured compliance with standards of professional practice and state and federal regulations related to health care delivery services.
Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
Actively participated in quality improvement initiatives within the department.
Utilized critical thinking skills to assess clinical situations quickly and accurately.
Maintained a safe environment for all patients by adhering to infection control policies and procedures.
Provided emotional support and comfort to families during difficult times.
Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
Assisted physicians during examinations or surgical procedures.
Developed educational materials for use in teaching sessions with patients or their families.
Coordinated discharge planning activities, including arranging follow-up appointments or referrals for additional services.
Evaluated the effectiveness of interventions through ongoing assessment of patient responses.
Administered medications and treatments, monitoring patients for reactions and side effects.
Evaluated patients, recognized and addressed complications, and coordinated treatment with other critical care team members.
Maintained thorough, accurate, and confidential documentation in electronic medical records.
Acted as a patient advocate and implemented total patient care through the team nursing process.
Recorded patient condition, vital signs, recovery progress, and medication side effects.
Monitored and managed various treatment and care interventions.
Trained and mentored new RNs on best practices, hospital policies, and standards of care.
Updated charts throughout shifts with accurate information to maintain strict recordkeeping standards.
Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
Counseled patients and caregivers, providing emotional, psychological, and spiritual support.
Monitored patients after surgery, answered questions, and provided home care strategies.
Conducted intake assessments with patients and relatives to gather case history.
Responded to emergency situations with speed, expertise, and level-headed approaches to provide optimal care, support, and life-saving interventions.
Administered oral, IV, and intra-muscular medications and monitored patient reactions.
Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Medical Assistant
Baptist Hospital of Miami
Miami, FL
11.2014 - 03.2017
Assisted physicians with patient care by taking vital signs and patient histories and preparing patients for examinations.
Administered injections, medications, and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
I maintained accurate medical records by filing, charting, transcription, and data entry into the electronic health record system.
Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.
Educated patients on healthcare topics such as nutrition and disease prevention methods.
Ordered medical supplies, maintained inventory logs, and restocked exam rooms when needed.
Inspected equipment to ensure proper working order before use on patients.
Organized patient charts before each day's clinic sessions began.
Collected samples from patients for laboratory testing purposes.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Scheduled appointments for patients via phone and in person.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
Responded to patient callbacks and phone-in prescription refill requests.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented, and monitored vital signs for patients within an outpatient setting.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Medical Assistant
Advanced Medical Specialties
Miami , FL
10.2010 - 11.2014
Assisted physicians with patient care by taking vital signs and patient histories and preparing patients for examinations.
Administered injections, medications, and treatments as directed by the physician.
Provided assistance to medical staff in performing minor surgical procedures.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
I maintained accurate medical records by filing, charting, transcription, and data entry into the electronic health record system.
Answered phones, scheduled appointments, and managed patient flow while greeting visitors in a professional manner.
Educated patients on healthcare topics such as nutrition and disease prevention methods.
Ordered medical supplies, maintained inventory logs, and restocked exam rooms when needed.
Inspected equipment to ensure proper working order before use on patients.
Organized patient charts before each day's clinic sessions began.
Collected samples from patients for laboratory testing purposes.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Scheduled appointments for patients via phone and in person.
Measured vital signs and took medical histories to prepare patients for examination.
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
Responded to patient callbacks and phone-in prescription refill requests.
Contacted pharmacies to submit and refill patients' prescriptions.
Assessed, documented, and monitored vital signs for patients within an outpatient setting.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Education
Master of Science - Nursing Leadership And Admisitration
Capella University
Minneapolis, MN
09-2026
Skills
Staff Development
Clinical Leadership
Care Coordination
Interdisciplinary Collaboration
Quality Improvement
Policy Adherence
Healthcare knowledge
Employee Work Scheduling
Critical Thinking
Employee Performance Evaluations
Employee Supervision
Decision-Making
Multitasking
Certified in CPR/AED
Excellent Communication
Adaptability
Time Management
Effective Communication
Interpersonal Communication
Team Collaboration
Multidisciplinary team collaboration
Reliability
Interpersonal Skills
Patient Safety
Teamwork and Collaboration
Certification
OCN certified
ACLS trained
ICU training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Emerging Leader program- completed in 2020
Preceptorship program-completed in 2018
Affiliations
Currently a member of :
Hand Hygiene committee
CLABSI/CAUTI review committee
FACT committee
NPEC committee
References
References available upon request.
Timeline
Patient Care Supervisor
Baptist Hospital of Miami
02.2021 - Current
Registered Nurse
Baptist Hospital of Miami
03.2017 - 02.2021
Medical Assistant
Baptist Hospital of Miami
11.2014 - 03.2017
Medical Assistant
Advanced Medical Specialties
10.2010 - 11.2014
Master of Science - Nursing Leadership And Admisitration
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