Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Janna Bryan

Coeur d'Alene,ID

Summary

Dedicated and passionate candidate with a background in offering excellent customer service and manage multiple priorities with a positive attitude, seeking an opportunity to develop new skills and contribute to the exemplary teamwork at STCU.


Overview

8
8
years of professional experience

Work History

Delivery Driver

Swift Transpiration
11.2022 - 08.2024
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Upheld high standards of professionalism while representing the company during interactions with customers and vendors.
  • Inspected and maintained vehicle regularly to keep in safe working order.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.

Cashier | Team Member

Papa Murphy's Pizza
02.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

General Manager

Firehouse Subs
11.2021 - 01.2022
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Expanded catering services to accommodate various events and increasing overall sales.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Assistant Manager

Firehouse Subs
01.2019 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Developed strong working relationships with staff, fostering a positive work environment.

Cashier | Team Member

Sweeto Burrito
01.2017 - 01.2019
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Provided back up support when needed, showcasing versatility within the restaurant environment.

Education

Sage Truck Driving School
2022

General Manager Business Certification
2021

High School Diploma
2018

Skills

  • Ability to handle transactions accurately and responsibly
  • Basic math and computer skills with experience in cash handling and register management, refunds and exchanges
  • Possess an energetic and courteous approach to resolving customer complaints, providing helpful information about products, promotions or item location
  • Proficient computer skills with MS Office including Outlook, Word, Excel and TeamsDetail and Safety Oriented
  • Exhibits personal values of Integrity, Dependability and Honesty
  • Excellent Customer Service and client relationship development
  • Efficient Time Management skills
  • Effective Communication
  • Problem Solving and Conflict Resolution

Additional Information

Cash Management

· Daily processed POS transactions, cash, debit and credit purchases. Checked and submitted invoices.

· Reconciled cash drawer at the start and end of each shift, accounting for any errors and resolving discrepancies to keep accuracy.

· Reviewing merchandise, placing inventory and following up orders.

Communication

· Ability to communicate clearly with customers, and associates.

· Actively applied knowledge to train new team members to understand how to meet customer needs, operate registers and merchandise stock.

· Consistently met upsell goals by highlighting target merchandises with strategic and outgoing promotional approaches.

Delivery Experience

· Certified CDL driver trained in the daily maintenance and safe operation of tractor-trailer combinations.

· Efficiently fulfilled business and customer orders at various locations within a designated appointment time.

Timeline

Delivery Driver

Swift Transpiration
11.2022 - 08.2024

Cashier | Team Member

Papa Murphy's Pizza
02.2022 - 10.2022

General Manager

Firehouse Subs
11.2021 - 01.2022

Assistant Manager

Firehouse Subs
01.2019 - 11.2021

Cashier | Team Member

Sweeto Burrito
01.2017 - 01.2019

Sage Truck Driving School

General Manager Business Certification

High School Diploma
Janna Bryan