Janna Carr
Ball Ground,GA
Summary
Dedicated Certified Salesforce Administrator with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Agent Assistant
08.2014 - 06.2024
- Customization and Configuration: Tailoring Salesforce to meet business requirements by creating custom fields, objects, layouts, workflows, process builder flows, validation rules, and approval processes
- User Management: Creating and managing approximately 50-100 user accounts, profiles, roles, permissions sets, and sharing rules to ensure appropriate access to data and functionality
- Data Management: Importing, exporting, and updating data within Salesforce using data loader or other tools
- Implementing data quality measures and ensuring data integrity
- Automation: Building and maintaining automation processes using workflows, process builder, and/or flows to streamline business processes and reduce manual work
- Reports and Dashboards: Creating and maintaining reports and dashboards to provide insights into key business metrics and facilitate data-driven decision-making
- System Maintenance: Performing regular system maintenance tasks such as managing metadata, handling
- Salesforce releases and updates, and troubleshooting issues
- Integration: Integrating Salesforce with other systems using APIs or third-party tools to ensure seamless data flow and process automation
- Training and Support: Providing training and support to users on Salesforce functionality, best practices, and new features
- Serving as a point of contact for user inquiries and troubleshooting
- Security and Compliance: Implementing security measures to protect data and ensure compliance with industry standards (e.g., GDPR
- HIPAA) and company policies
- Continuous Improvement: Proactively identifying opportunities to optimize Salesforce usage, improve processes, and enhance user experience based on business needs and feedback
- SFDC Relationships: Develop and maintain a strong and effective relationship with Salesforce Account Managers to foster a collaborative environment to ensure an alignment of organizational goals.
- Proved successful working within tight deadlines and a fast-paced environment.
Skills
- Salesforce Customization
- User Administration
- Workflow Management
- Process Automation
- Lightning Experience
- Salesforce Analytics
- Data Management
- Salesforce Configuration
- Report building
- Security management
- Service Cloud Management
- Sales Cloud Management
- Data Migration
- Chatter Administration
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
Salesforce Certified Administrator -
2022