JANNA COHEN
Seattle,WA
Summary
Dynamic ecommerce retailer offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Amazon senior customer success manager
Amazon
01.2019 - Current
- Manage a book of business valued at $185M
- Raised top vendor’s sales by 131% post covid
- Managed all interactions with vendors and Amazon including: supply chain, merchandising, marketing, promotions, business planning, finance, compliance.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Developed data-driven action plans to improve customer outcomes and experiences.
Rodd&Gunn Store Manager
Rodd&Gunn
03.2019 - 11.2019
- Hired, staffed and trained for new store
- Opened new store including: merchandising, marketing, events, training, IT troubleshooting, setting up entire store
- Managed day to day sales and business including selling, teaching product knowledge, troubleshooting customer issues, planning events, driving business
- Ran entire store including: stock room, visual merchandising, event planning, connecting and partnering with other store managers both in the company and in the mall.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Nordstrom Rack-Department Manager Women’s apparel
Nordstrom Rack
01.2017 - 01.2019
- Hired and staffed multiple teams, including scheduling, training and teaching
- Earned manager of the Quarter
- Captained the Beat the Bridge team, doubling the volunteer goal
- Ran the store as Manager in Charge, keeping customer as the top priority.
Nordstrom Flagship-Department Manager Santa’s Lane
Nordstrom Flagship
09.2016 - 01.2017
- Created and executed a business for the 2016 Holiday season
- Hired and trained a team of over 70 (including Santa helpers, photographers, etc)
- Partnered with leadership in the store and corporate level to create a cohesive experience
- Trouble shooting issues quickly as they arise with a solution oriented mindset.
Education
Bachelor of Arts, Theatre -
University of Central Florida
OrlandoSkills
- Microsoft office suite
- Salesforce
- Tableau
- Relationship Management
- Customer Advocacy
- Data-driven decision-making
- Leadership
- Innovation
- Communication
- Training & Development
Timeline
Rodd&Gunn Store Manager
Rodd&Gunn
03.2019 - 11.2019
Amazon senior customer success manager
Amazon
01.2019 - Current
Nordstrom Rack-Department Manager Women’s apparel
Nordstrom Rack
01.2017 - 01.2019
Nordstrom Flagship-Department Manager Santa’s Lane
Nordstrom Flagship
09.2016 - 01.2017
Bachelor of Arts, Theatre -
University of Central Florida