Janna Douglas
Anahola,HI
Summary
Dynamic FOH Manager at Hanalei Dolphin Restaurant with a proven track record in enhancing guest relations and training staff. Expert in POS systems and complaint resolution, driving customer satisfaction and operational efficiency. Recognized for cultivating a collaborative team environment and streamlining service processes to boost performance in a fast-paced setting.
Experienced with managing front-of-house operations, ensuring high standards of service and guest satisfaction. Utilizes effective team leadership and conflict resolution skills to maintain positive work environment. Strong understanding of hospitality best practices and customer service excellence.
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by [Action]. Performs well under pressure and thrives in fast paced high-volume environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
FOH Manager
Hanalei Dolphin Restraunt
02.2000 - 07.2025
- Managed front-of-house operations, in a very fast paced busy establishment, ensuring great service and guest satisfaction.
- Coordinated with kitchen staff to ensure timely food preparation and service during busy hours.
- Trained and developed staff (servers, bussers, dishwashers, hostess) creating a collaborative work environment to enhance team performance.
- Oversaw scheduling and staffing
- Managed table seating efficiently during service
- Handled customer complaints effectively, resolving issues promptly
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Oversaw the opening and closing of the POS system and collected money allocated with daily sales
Server
Hanalei Dolphin Restaurant
02.2000 - 07.2025
- Delivered exceptional customer service to enhance dining experiences.
- Trained and mentored new staff on menu and POS knowledge and service standards.
- Maintained cleanliness and organization of dining area
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies and deep clean areas frequently used
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Streamlined order-taking process to minimize wait times for diners.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Fish Market Retail Manager
Hanalei Dolphin Restaurant
02.2000 - 07.2025
- Oversaw daily operations in the fish market ensuring efficient service and high customer satisfaction.
- Checked incoming product in a small specialty retail shop inside the market including: cheeses, crackers, olives, pasta, sauces, rice, snacks, drinks, salts, souvenirs, nuts, chips, etc.
- Created percentages for mark up on cost
- Pricing merchandise and stocking shelves
- Ordered all Logo wear: shirts, hats and hoodies
- Counted all product in market and back stock for monthly inventory reports
- Checked daily expiration on product for marked down specials
- Entered new product in the POS system for easy scanning
- Ordered equipment for the fish case for display
- Checked employees duties for cleanliness and up to date health code requirments
Accountant
Hanalei Dolphin Restaurant
02.2000 - 07.2000
- Examined, reviewed, counted and gathered all money allocated from daily sales within the restaurant and fish market
- Created change for register drawers
- Reviewed servers paperwork and tips reported and cash due owed to the restaurant
- Entered deposits in Quickbooks
- Ran daily labor reports
- Checked for correct clocking in and out times as well as correct job titles
- Ordered all office supplies for computers and any supplies to ensure efficiency within the restaurant
- Prepared bank deposits
- Worked in Toast, Tiphaus, and Quickbooks preparing payroll twice a month
- Created Xcel spreadsheets for employees qualifying for dental and medical and checked on weekly hours
- Created bills in Quickbooks for invoices to be paid from vendors and fishermen
- Created new hire packets with application, tax forms, manual, and company polices
- Enter new employees in the POS system
Education
Associate of Arts -
Kauai Community College
Lihue08-1993
Skills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Menu design
- Table management
- Point of sale systems
- Policy enforcement
- Vendor negotiation
- Order accuracy
- Training and mentoring
- POS system operations
- Billing oversight
- Floor management
- Payroll administration
- Sales and marketing
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Money handling
- Delegating assignments and tasks
Timeline
FOH Manager
Hanalei Dolphin Restraunt
02.2000 - 07.2025
Server
Hanalei Dolphin Restaurant
02.2000 - 07.2025
Fish Market Retail Manager
Hanalei Dolphin Restaurant
02.2000 - 07.2025
Accountant
Hanalei Dolphin Restaurant
02.2000 - 07.2000
Associate of Arts -
Kauai Community College
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