Janna Fayyad
Grand Blanc,MI
Summary
Results-driven professional skilled in customer service, multitasking, and time management. Proven ability to thrive in fast-paced environments while maintaining high quality standards. Committed to enhancing customer satisfaction through effective problem-solving and interpersonal skills. Experienced in manual labor and equipment operation, with a strong focus on safety and organization. Prepared to contribute positively to team dynamics and operational efficiency.
Overview
2
2
years of professional experience
Work History
Tutor
Families In The Community
Grand Blanc, Michigan
06.2025 - 03.2026
- Provided individualized tutoring support in various subjects to enhance student understanding.
- Developed engaging lesson plans tailored to students' unique learning needs and styles.
- Assisted students with homework assignments and test preparation strategies effectively.
- Communicated with families to discuss student progress, fostering collaboration to support learning.
- Implemented interactive learning activities to promote critical thinking and problem-solving skills.
- Monitored student performance and adapted teaching methods for improved comprehension.
- Collaborated with educators to align tutoring sessions with school curriculum standards.
- Created a positive and encouraging learning environment for diverse student populations.
- Encouraged students to ask questions about topics they did not understand.
- Helped students review and understand previous lesson's to make connections with new lesson.
- Worked closely with students to help develop math and essay writing skills.
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Assisted students in developing effective study habits and strategies for success in school.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Designed a comfortable tutoring environment conducive to learning.
- Developed lesson plans tailored to the needs of each student.
- Cultivated a positive learning environment through open communication among tutor, teacher, and family.
- Monitored student performance on assignments and assessments throughout the year.
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Delivered feedback on student progress, highlighting areas for improvement and celebrating successes.
Volunteer
Hurley Hospital
Flint, MI
02.2025 - 11.2025
- Assisted medical staff with patient care and daily operations at Hurley Hospital.
- Provided support during patient admissions and discharges, ensuring smooth processes.
- Collaborated with healthcare teams to maintain a clean and organized environment.
- Participated in training sessions for new volunteers, sharing best practices.
- Organized volunteer schedules to ensure adequate coverage in key areas.
- Resolved patient inquiries promptly, enhancing the overall hospital experience.
- Followed directions from supervisors and completed tasks within appropriate time frame.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Organized and maintained records of volunteer hours and donations.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Attended weekly meetings to discuss progress and future initiatives.
- Helped with prep, set up, and breakdown of community and public events.
- Educated patients on hospital services and resources available to them.
- Facilitated communication between patients and medical personnel during appointments.
Crew Team Member
NCG Cinemas
Grand Blanc, Michigan
06.2024 - 05.2025
- Assisted customers with ticket purchases and concessions.
- Maintained cleanliness in theater and lobby areas.
- Operated cash register and managed cash handling procedures.
- Collaborated with team members to streamline service delivery during peak hours.
- Prepared and served food and beverages to customers.
- Resolved customer inquiries and concerns promptly.
- Adhered to safety protocols while handling equipment and food items.
- Cleaned work areas regularly throughout shift.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Greeted customers warmly to foster positive experiences aligned with company standards.
- Followed all safety regulations while operating machinery or handling chemicals.
- Performed store opening and closing procedures according to management instructions.
- Restocked inventory levels consistently.
- Checked expiration dates on food products to maintain freshness and safety standards.
- Reported any maintenance issues immediately to supervisor or manager.
- Prepared sandwiches and drinks for customers according to their specifications.
- Delivered high standards of customer service during busy shifts to enhance guest satisfaction.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Education
High School Diploma -
International Academy West
White Lake06-2026
Skills
- Team collaboration
- Food Preparation
- Baking techniques
- Knife skills
- Coffee brewing
- Cleaning and sanitizing
- Workplace safety
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Kitchen organization
- Dessert preparation
- Effective communication
- Time management
- Empathy and patience
- Problem-solving skills
- Adaptable nature
- Growth mindset
- Compliance
- Active listening
- Patience and empathy
- Conflict resolution
- Problem assessment
- Customer service
Languages
English
Native/ Bilingual
Spanish
Full Professional
Arabic
Native/ Bilingual
Timeline
Tutor
Families In The Community
06.2025 - 03.2026
Volunteer
Hurley Hospital
02.2025 - 11.2025
Crew Team Member
NCG Cinemas
06.2024 - 05.2025
High School Diploma -
International Academy West