Janna Flores
Gaithersburg,MD
Summary
Dynamic professional with strong multitasking and relationship-building skills. Experienced in optimizing guest experiences through effective communication and complaint resolution in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Applebee's Grill + Bar
Gaithersburg, MD
10.2025 - Current
- Welcomed and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation system to optimize seating arrangements during peak hours.
- Communicated effectively with kitchen staff to relay guest requests and special occasions.
- Maintained cleanliness and organization of front-of-house areas for a welcoming atmosphere.
- Collaborated with management to improve workflow efficiency during busy shifts.
Dispatcher
JFC Transportation LLC
Gaithersburg, MD
02.2021 - 12.2021
- Coordinated daily routing of deliveries to optimize efficiency and reduce transit times.
- Monitored vehicle locations using GPS tracking systems to ensure timely service delivery.
- Communicated with drivers to resolve issues and provide real-time updates on routes.
- Implemented process improvements that enhanced dispatch accuracy and response times.
- Developed relationships with clients to enhance customer satisfaction and retention rates.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
Teacher's Assistant
Koala Care
Gaithersburg, MD
06.2019 - 09.2020
- Assisted lead teacher in daily classroom activities, fostering a nurturing environment for children.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Kept classroom clean, neat, and properly sanitized for student health and classroom efficiency.
Education
High School Diploma -
Parkview Baptist High
Houston, TX2011
Skills
- Time management skills
- Records maintenance
- Friendly demeanor
- Written and verbal communication
- Great communication skills
- Good with team working
- Able to stay balanced in a fast paced environment
- Strong multitasking
- Active learning
- Handling complaints
- Relationship building
Timeline
Restaurant Hostess
Applebee's Grill + Bar
10.2025 - Current
Dispatcher
JFC Transportation LLC
02.2021 - 12.2021
Teacher's Assistant
Koala Care
06.2019 - 09.2020
High School Diploma -
Parkview Baptist High