Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janna Flores

Gaithersburg,MD

Summary

Dynamic professional with strong multitasking and relationship-building skills. Experienced in optimizing guest experiences through effective communication and complaint resolution in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Restaurant Hostess

Applebee's Grill + Bar
Gaithersburg, MD
10.2025 - Current
  • Welcomed and seated guests, ensuring prompt service and positive dining experiences.
  • Managed reservation system to optimize seating arrangements during peak hours.
  • Communicated effectively with kitchen staff to relay guest requests and special occasions.
  • Maintained cleanliness and organization of front-of-house areas for a welcoming atmosphere.
  • Collaborated with management to improve workflow efficiency during busy shifts.

Dispatcher

JFC Transportation LLC
Gaithersburg, MD
02.2021 - 12.2021
  • Coordinated daily routing of deliveries to optimize efficiency and reduce transit times.
  • Monitored vehicle locations using GPS tracking systems to ensure timely service delivery.
  • Communicated with drivers to resolve issues and provide real-time updates on routes.
  • Implemented process improvements that enhanced dispatch accuracy and response times.
  • Developed relationships with clients to enhance customer satisfaction and retention rates.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.

Teacher's Assistant

Koala Care
Gaithersburg, MD
06.2019 - 09.2020
  • Assisted lead teacher in daily classroom activities, fostering a nurturing environment for children.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Maintained safety and security by overseeing students in recess environments.
  • Kept classroom clean, neat, and properly sanitized for student health and classroom efficiency.

Education

High School Diploma -

Parkview Baptist High
Houston, TX
2011

Skills

  • Time management skills
  • Records maintenance
  • Friendly demeanor
  • Written and verbal communication
  • Great communication skills
  • Good with team working
  • Able to stay balanced in a fast paced environment
  • Strong multitasking
  • Active learning
  • Handling complaints
  • Relationship building

Timeline

Restaurant Hostess

Applebee's Grill + Bar
10.2025 - Current

Dispatcher

JFC Transportation LLC
02.2021 - 12.2021

Teacher's Assistant

Koala Care
06.2019 - 09.2020

High School Diploma -

Parkview Baptist High
Janna Flores