Janna Greer
Florida
Summary
Dedicated and Reliable employee with over 10 years of Office Assistant and leadership quality experience. Able to learn new tasks quickly. Proficient in growing key customer relationships and excellent customer service. Represents establishment with a professional demeanor at all times. Hard Worker and takes heart in the company employed with. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Church Secretary
The Outpouring Ministries International
01.2021 - Current
- Coordinate and organize events, take care of communications within the church, media marketing, content creator, and assist Pastors in ministry handling.
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
- Handled church correspondence, member database and building scheduling.
- Collaborated with pastoral staff to develop meaningful worship programs that enriched congregational spiritual growth.
- Organized volunteer schedules for various ministries and events while ensuring sufficient coverage at all times.
- Streamlined office procedures by organizing and maintaining an up-to-date filing system for important documents.
Claims Administration /Liability Claims Representative
Copper Claims Services
10.2023 - 05.2024
- Coordinating with attorneys, policyholders, claimants, and insured for required information needed
- Creating reports for policyholders and attorneys
- Investigating damages
- Gathering information from external sources.
- Maintained compliance with industry regulations and company policies while processing complex liability claims.
- Improved customer satisfaction by promptly and accurately resolving liability claims issues.
- Managed a caseload of diverse liability claims, ensuring timely resolution and accurate documentation.
- Reviewed policy coverage terms carefully for accuracy when determining appropriate payouts on settled claims.
- Effectively managed time-sensitive tasks under pressure without compromising the quality of work or customer service.
- Supported team members during periods of high workload, demonstrating strong collaboration skills and adaptability.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information. Process incoming insurance claims, ensuring all necessary documentation is collected and accurately entered into the company's database
- Schedule and confirm appointments for claimants with adjusters or appraisers to assess damages or injuries related to claims
- Communicate with policyholders, providing them with updates on the status of their claims and answering any questions they may have
- Coordinate with external parties, such as repair shops or medical providers, to obtain additional documentation or information required for claim processing
- Ordering medical and police reports, briefing files, preparing claim drafts, forwarding files to other offices, and preparing files for subrogation and salvage.
Licensed Title Agent and Office Manager
North Florida Title Company PCB
07.2022 - 08.2022
- Creating Marketing strategies, traveling to Real Estate Offices to market, creating social media content daily for advertisement as well as company brochures with title industry information
- Planned events and coordinated with Real Estate Agents for closings
- Worked the contracts from the time of receipt from the real estate agent through the process of gathering all information needed to close
- Performed the closing transaction as well as disbursed funds with mortgage lender and applicable parties.
- Enhanced client satisfaction by providing exceptional service in researching and resolving title issues.
- Mitigated risk exposure for clients by identifying potential claims against properties during the title examination process.
- Conducted detailed reviews of property records to identify discrepancies or potential risks, safeguarding clients'' interests.
- Facilitated smooth transaction processes by coordinating with escrow agents, underwriters, and other stakeholders.
- Collaborated with lenders, buyers, and sellers to ensure timely closings of real estate transactions.
- Maintained up-to-date knowledge of industry trends and regulations through ongoing professional development opportunities.
- Supported company growth initiatives by participating in business development activities such as networking events and community outreach efforts.
- Reduced errors in title searches by conducting thorough research using public records, databases, and other resources.
Mortgage Loan Closer/ Funder
Loandepot
05.2021 - 06.2022
- Responsible for coordinating all the steps of the loan closing and funding process and for managing a pipeline of loans
- Ensures the performance of all duties in accordance with the company's policies and procedures, all U.S
- State and federal laws and regulations, wherein the company operates
- Responsible for prioritizing loans in a timely and efficient manner and preparing CD by following established loanDepot procedures as published in YODA
- Collaborates with title/escrow companies to balance fees, routes Mock CDs to appropriate parties, and issues CD to borrowers upon approval
- Communicated closely with inter-company staff members to promote quick and effective loan workflow.
- Enhanced loan closing efficiency by streamlining the document preparation process.
- Provided highest level of service and support to customers, closing agents and realtors.
- Streamlined communication between all parties involved in the mortgage process to ensure timely closures.
- Coordinated post-closing activities such as disbursement of funds, recording deeds, and delivering final documentation to borrowers.
- Managed a high volume of loans simultaneously, prioritizing tasks efficiently to meet deadlines consistently.
- Follows established procedures and meets turn times in SLA
- Communicates changes effectively and regularly with teammates and management
- Prepares documents by following established procedures published in YODA for both Wet and Dry funding states
- Promptly replies to emails, stays updated on all process/system changes, and ensures CDs or document packages have been sent daily, adheres to fluctuating CD processing minimums as set by management
- Ensures files and documents meet company, investor, and compliance requirements; confirms that documents are drawn within posted turn times and consistently meet deadlines
- Verifies several aspects of the documentation and process including, but not limited to: property addresses, wire information for funding, information on insurance policies, all fees, impound and MI
- Ensure documents correspond to the correct program and investor
- Develops in-depth knowledge of the entire loan life cycle in order to fully understand the implication of the work of the closing function; proficient with the document management system
- Accurately files documents and information in the system and ensures all information is complete and accurate
- Uses checklists and other job aides as necessary to accurately complete all required information
- Confirms, verifies and orders funding wire ensuring timely disbursement; reviews fully executed closing documents for disbursement authorization; follows established procedures for both Wet and Dry states.
Florida Licensed Title Agent
Cornerstone Title Agency, Inc.
01.2016 - 01.2020
- Assisted with answering phones, accounting
- Examined documentation such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors such as properties' legal descriptions, ownership, or restrictions
- Read search requests to ascertain types of title evidence required and to obtain descriptions of properties and names of involved parties
- Copied or summarized recorded documents, such as mortgages, trust deeds, and contracts, that affect property titles
- Examined individual titles to determine if restrictions, such as delinquent taxes, will affect titles and limit property use
- Disbursed files after closing, including checks to be sent to the correct locations and loan packages to the mortgage departments
- Prepared lists of all legal instruments applying to a specific piece of land and the buildings on it needed for closings
- Prepared FedEx labels
- Worked to ensure the safety of our customer's personal and private information as well as protect their loans
- Wired funds
- Coordinated closing times and place as well as performed the closing and transaction
- Created social media content and designed website presence and renovated the business to be up to date.
- Managed a high volume of complex real estate transactions while maintaining attention to detail and prioritizing tasks effectively.
- Assisted attorneys with legal documentation preparation, ensuring accuracy and compliance with industry regulations.
- Contributed to a positive team environment by offering assistance to colleagues when needed and sharing best practices for efficient title processing procedures.
- Facilitated smooth transaction processes by coordinating with escrow agents, underwriters, and other stakeholders.
- Reduced errors in title searches by conducting thorough research using public records, databases, and other resources.
Education
DIPLOMA - General
A.CRAWFORD MOSLEY HIGH SCHOOL
Lynn Haven, FL01.2010
Skills
- Exceptional Communication and networking skills
- Successful in a team environment as well as independently
- Outstanding work ethics and quality results
- Able to work under pressure and multi-task in a fast or slow paced environment
- Clerical Services
- Customer and Personal Service
- Coordination
- Computers and Electronics
- Time Management
- Communications and Media
- Management of Personnel Resources
- Administration and Management
- Personnel and Human Resources / Accounting
- Social media content creator
- Data Entry
- Claims management
- Reports
- Ramquest
- Microsoft teams
- Excel
- Clickup
- Filetrac
- Qualia
- Microsoft word
- Canva
- Outlook
- Office Administration
- Phone Etiquette
- Scheduling appointments
- Notary Public
- Records Management
- Website Management
- Calendar Management
- Reports Generation
- Meeting planning
- Events Planning
- Fundraising Support
- Membership tracking
- Ministry Support
- Multitasking and Time Management
- Fast Learner
- Customer Service
- Critical Thinking
- Clear Communication
- Customer and client relations
- Microsoft Office
- Documentation and Recordkeeping
- Customer relations and communications
- Office Management
- Confidentiality and Data Protection
- Database entry
- Excel spreadsheets
- Invoice Processing
- Scheduling and calendar management
- Administrative Procedures
- Editing and proofreading
- Appointment Coordination
- Administrative Support
- Social media knowledge
- Administrative background
- Documentation and control
- Workflow Planning
- Writing reports
- Research and Analytical Skills
- Event Planning
- Meeting Arrangements
- Order Placement
Certification
- Florida Licensed Title Agent, W452142
- Florida Notary, HH 294314
References
- Cynthia Jankowski, (475) 279-9129
- Christina Jachec, (805) 279-2169
- Darlene Melvin, (850) 215-4994
Timeline
Claims Administration /Liability Claims Representative
Copper Claims Services
10.2023 - 05.2024
Licensed Title Agent and Office Manager
North Florida Title Company PCB
07.2022 - 08.2022
Mortgage Loan Closer/ Funder
Loandepot
05.2021 - 06.2022
Church Secretary
The Outpouring Ministries International
01.2021 - Current
Florida Licensed Title Agent
Cornerstone Title Agency, Inc.
01.2016 - 01.2020
DIPLOMA - General
A.CRAWFORD MOSLEY HIGH SCHOOL
- Florida Licensed Title Agent, W452142
- Florida Notary, HH 294314
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