Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janna Groh

Carpentersville,IL

Summary

Detail-oriented Document Specialist with expertise in electronic filing and record management. Proven ability to enhance workflow efficiency through effective document revision and upload coordination. Strong track record in conducting quality checks and ensuring compliance standards are met. Committed to process optimization and time management, resulting in accurate and organized document systems.

Overview

17
17
years of professional experience

Work History

Trailing Document Specialist

Platinum Home Mortgage Corporation
Hoffman Esta, Illinois
06.2022 - 06.2024
  • Organized and maintained document filing systems to ensure efficient access and retrieval.
  • Updated electronic document databases to meet compliance standards.
  • Conducted thorough quality checks on submitted documents to eliminate errors and delays.
  • Reviewed documents for accuracy, completeness, and regulatory compliance.
  • Coordinated document uploads, tracking transmittals, and managing revisions effectively.
  • Prepared documents for scanning and indexing into management systems.
  • Maintained records of all scanned documents to support auditing processes.
  • Monitored daily mail processing operations to optimize workflow efficiency.

Server/Restaurant Hostess

The Manor Pancake House
East Dundee, IL
05.2007 - 02.2019
  • Delivered exceptional customer service in fast-paced dining environment.
  • Processed customer orders accurately and efficiently to maximize satisfaction.
  • Managed cash register transactions with precision, ensuring adherence to company policies.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Resolved customer inquiries and issues professionally, fostering loyalty and trust.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.
  • Trained new servers to uphold service standards and operational efficiency.
  • Developed long-term relationships with customers, boosting opportunities for repeat business.

Education

Dundee Crown High School
Carpentersville, IL
05-2009

Skills

  • Document management
  • Electronic filing
  • Record keeping
  • Mail processing
  • Attention to detail
  • Problem solving
  • Time management
  • Document control
  • File systems coordination
  • File management
  • Sensitive document management
  • Records maintenance
  • File documentation
  • Document distribution

Timeline

Trailing Document Specialist

Platinum Home Mortgage Corporation
06.2022 - 06.2024

Server/Restaurant Hostess

The Manor Pancake House
05.2007 - 02.2019

Dundee Crown High School

Similar Profiles

CREATE PROFILE