JANNA GROSSIE
Summerville,SC
Summary
I am in search for full-time employment within a company where my current skills set will prove to be beneficial, as well as opportunities for professional growth. With a variety of experience, I encompass the necessary skills to learn quickly and effectively. I believe that I will be a valuable asset to your team. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, and devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Restoration Technician
Belfor USA
North Charleston, SC
09.2022 - 12.2023
- Provided restoration services for structures that have been damaged by fire, mold, water and weather; responded promptly to emergency calls 24 and 7 when required.
- Utilized specialized equipment including air movers, dehumidifiers, and ozone machines.
- Performed water extraction services on various types of carpets and upholstery; placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Conducted detailed inspections to identify areas in need of restoration due to fire, smoke, or water damage.
- Cleaned and sanitized affected surfaces using appropriate cleaning agents and techniques.
- Assisted in demolition activities including removal of drywall and flooring materials; Removed debris from affected areas with vacuums and other tools.
- Applied treatments such as sealants and fungicides to prevent further damage; Repaired minor damages to walls, ceilings, floors, fixtures, trim work.
- Documented progress throughout the restoration process by taking photographs; performed regular maintenance checks on all equipment used during restorations.
- Maintained a safe working environment by following all safety protocols; collaborated with other technicians on complex projects involving multiple trades.
- Attended training sessions to stay up-to-date on best practices for restoration services.
Lead Cleaner
Neat Clean, LLC
Summerville, SC
08.2020 - 01.2022
- Managed and coordinated the daily operations of a cleaning team and ensured that all safety regulations were followed at all times.
- Developed and implemented effective cleaning strategies for different areas and inspected to ensure that they met required standards of cleanliness.
- Provided guidance, advice and support to other members of the cleaning team as needed and implemented new procedures for efficient utilization of resources while maintaining desired results.
- Performed deep cleans when necessary in order to maintain high standards of hygiene in the facility of both residential and offices.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions; cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves; restocked supplies, replacing toiletries, liners and soaps.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas; collected trash from floors within hallways, bathrooms and work areas.
- Performed daily dusting, leather and wood surface polishing and wall washing; dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Maintained safety protocols through safe handling of equipment and chemicals.
Cashier
Grayco Hardware and Home
Hilton Head Island, SC
12.2017 - 07.2018
- Greeted customers and answered any questions they had about the store's products and services; while also helping find specific products, answer questions and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit; followed company security procedures for handling large sums of money.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change; identified discrepancies between actual count and register balance; made corrections accordingly.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential, while also using suggestive selling techniques to promote add-on sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational; performed other duties as assigned by management.
Executive Administrative Assistant
Terminix
Ridgeland, SC
02.2015 - 01.2017
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Managed daily invoices, reports and proposals.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Followed proper accounting and bookkeeping procedures.
Education
High School Diploma -
WADE HAMPTON HIGH SCHOOL
Varnville, SC05.2008
Some College (No Degree) - Surgical Technology
VIRGINIA COLLEGE
North Charleston, SCSkills
- Customer Service
- Critical Thinking
- Conflict Resolution
- Time Management
- Leadership Capabilities
- Computer Skills
- Multi Line Phone Systems
- Preventive Care
- Large Restoration Projects
- Mold Remediation
- Biohazard Cleanup
- Water Damage Assignments
- Power Tools Operations
- Quality Assurance
- Documentation and Reporting
- Disaster Recovery
- Photography
Timeline
Restoration Technician
Belfor USA
09.2022 - 12.2023
Lead Cleaner
Neat Clean, LLC
08.2020 - 01.2022
Cashier
Grayco Hardware and Home
12.2017 - 07.2018
Executive Administrative Assistant
Terminix
02.2015 - 01.2017
High School Diploma -
WADE HAMPTON HIGH SCHOOL
Some College (No Degree) - Surgical Technology
VIRGINIA COLLEGE
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