Janna Hobbs
Jasper,AL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
SAI Gulf, LLC
01.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Consumer Loan Specialist
SMC Covington Credit
05.2021 - 11.2021
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Compiled documentation necessary to successfully fund over 50 loans per month.
- Negotiated payment arrangements with customers and credit institutions to assist in repairing credit history.
- Reduced delinquency rates through effective communication and negotiation with borrowers experiencing financial difficulties.
- Maintained strict confidentiality of bank records and client information.
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Evaluated loan applications to confirm financial status and credit worthiness.
- Managed communications as central point of contact for entire lending process.
- Handled paperwork and moved between customers and lending institutions to smoothly resolve any concerns.
Service Coordinator
Vulcan Heating And Air Conditioning
09.2015 - 02.2021
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Established and maintained service schedules for several projects to help plan organize workload.
- Prepared reports on service performance metrics and key indicators for management review.
Administrative Assistant
The Maids
11.2011 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed filing system, entered data and completed other clerical tasks.
Education
High School Diploma -
Cordova High School
Cordova, AL05.2001
Technical Degree - Business Education
Walker County Center of Technology
Jasper, AL05.2001
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- File Organization
- Customer and client relations
- Scheduling
- Verbal Communication
- Invoice Processing
- Mail handling
- Meticulous attention to detail
- Purchase orders organization
- Account Reconciliation
Timeline
Administrative Assistant
SAI Gulf, LLC
01.2022 - Current
Consumer Loan Specialist
SMC Covington Credit
05.2021 - 11.2021
Service Coordinator
Vulcan Heating And Air Conditioning
09.2015 - 02.2021
Administrative Assistant
The Maids
11.2011 - 09.2015
High School Diploma -
Cordova High School
Technical Degree - Business Education
Walker County Center of Technology
Similar Profiles
Erica MonrealErica Monreal
Payroll & Accounting Specialist at Bludworth Marine, LLC - Marine ConstructionPayroll & Accounting Specialist at Bludworth Marine, LLC - Marine Construction
Benito VazquezBenito Vazquez
Sample Technician at SAI GulfSample Technician at SAI Gulf
Megan HollyfieldMegan Hollyfield
Administrative assistant at SAI GulfAdministrative assistant at SAI Gulf