Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janna Johnson

Redding,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service and staff supervision at Beccas Cafe. Proven ability to resolve conflicts and enhance operational efficiency while ensuring health compliance. Skilled in inventory control and team training, consistently delivering high-quality service and fostering a collaborative work environment.

Overview

10
10
years of professional experience

Work History

Waitress Supervisor

Beccas Cafe
Anderson, CA
12.2022 - 03.2025
  • Resolved customer complaints in a timely manner with professionalism.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Freight Manager

Big Lots
Redding, CA
02.2021 - 06.2023
  • Coordinated with customs agents regarding international import and export regulations, taxes, duties.
  • Assisted in the development and implementation of new systems for tracking shipments throughout the supply chain process.
  • Implemented bar coding system to identify location and quantities of requested items.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Analyzed data from various sources such as shipment reports and carrier performance metrics to identify areas for improvement in cost savings initiatives.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
  • Consistently met company and department objectives within budget and time constraints.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Developed shipping schedules to ensure timely delivery of goods.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

Store Manager

Circle K
Redding, CA
01.2020 - 03.2023
  • Maintained accurate records of employee performance reviews.
  • Assessed operational efficiency of the store's departments.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Updated and maintained store signage and displays.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Performed regular price checks to ensure competitive pricing.
  • Updated POS system with new products and promotional offers.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Store Manager

Auntie Anne's Pretzels
Redding, CA
02.2021 - 06.2022
  • Maintained accurate records of employee performance reviews.
  • Planned special promotions or discounts based on market trends.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Updated and maintained store signage and displays.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Performed regular price checks to ensure competitive pricing.
  • Updated POS system with new products and promotional offers.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Department Manager

Walmart
Redding, CA
05.2017 - 06.2020
  • Followed safety protocols and company processes and procedures.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.
  • Grew department's team and technical capabilities with hiring and training of talented individuals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer complaints and issues promptly and professionally.
  • Organized quarterly meetings with senior management to review departmental goals and objectives.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.

Shift Leader

99 Cents Only
Redding, CA
08.2015 - 10.2018
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Pioneer High
Redding, CA
06-2006

Some College (No Degree) -

Shasta College
Redding, CA

Skills

  • Customer service
  • Staff supervision
  • Health compliance
  • Conflict resolution
  • Order management
  • Point of sale systems
  • Team training
  • Inventory control
  • Process improvement
  • Time management
  • Leadership skills
  • Reliability
  • Decision-making
  • Teamwork and collaboration
  • Serving expertise
  • Kitchen equipment operation

Timeline

Waitress Supervisor

Beccas Cafe
12.2022 - 03.2025

Freight Manager

Big Lots
02.2021 - 06.2023

Store Manager

Auntie Anne's Pretzels
02.2021 - 06.2022

Store Manager

Circle K
01.2020 - 03.2023

Department Manager

Walmart
05.2017 - 06.2020

Shift Leader

99 Cents Only
08.2015 - 10.2018

High School Diploma -

Pioneer High

Some College (No Degree) -

Shasta College

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Janna Johnson