Janna Jordan
Forsyth,MO
Summary
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Server
Crazy Craig's Sports Bar
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Preschool Paraprofessional
Taneyville School District
08.2023 - 02.2024
- Assisted lead teacher in creating individualized lesson plans to accommodate diverse learning needs and abilities.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Contributed to the development of a safe, nurturing environment by maintaining cleanliness standards and ensuring child safety measures were followed.
- Collaborated with co-teachers on developing innovative teaching strategies, enhancing the overall quality of instruction.
- Supported children''s emotional development through compassionate listening and empathetic communication strategies.
Server/Winetender
St. James Winery
03.2023 - 08.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Bartender
Dennis' Place
10.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Customer Relations Associate
Bass Pro Shops
04.2019 - 12.2019
- Maintaining a safe and clean shopping environment for customers.
- Managing online orders for customers, transactions and payments.
- Providing excellent customer service while also communicating with other team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Assistant Teacher
Open Arms Early Childhood Center
05.2017 - 01.2019
- Maintained a safe and fun learning environment for 30 children ages 0-9.
- Implemented classroom safety techniques while maintaining proper training.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Trained new teachers/ staff members.
- Maintaining a clean environment for children.
- Communicating with other teachers and parents.
- Prepared and served meals/snacks while keeping track of allergies/ food concerns.
Education
High School Diploma -
Ozark High School
Ozark, MOAssociate of Arts - Elementary Education
Ozarks Technical Community College
05-2001
No Degree - Elementary Education
Missouri State University
Springfield, MOSkills
- Computer skills
- Communication skills
- Time management
- Organizational skills
- Problem-solving abilities
- Ability to thrive in a fast-paced environment
Timeline
Server
Crazy Craig's Sports Bar
12.2023 - Current
Preschool Paraprofessional
Taneyville School District
08.2023 - 02.2024
Server/Winetender
St. James Winery
03.2023 - 08.2023
Bartender
Dennis' Place
10.2022 - 03.2023
Customer Relations Associate
Bass Pro Shops
04.2019 - 12.2019
Assistant Teacher
Open Arms Early Childhood Center
05.2017 - 01.2019
High School Diploma -
Ozark High School
Associate of Arts - Elementary Education
Ozarks Technical Community College
No Degree - Elementary Education
Missouri State University
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