Janna Keller
Bandon,OR
Summary
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hard working and goal oriented. I work well with others and help to maintain a peaceful work environment. I enjoy assisting the public and problem solving.
Overview
18
18
years of professional experience
Work History
Elementary School Secretary
Coos Bay School District
08.2015 - Current
- Improved office efficiency by streamlining administrative processes and implementing digital filing systems.
- Enhanced communication between parents, teachers, and administrators through effective scheduling of meetings and events.
- Supported student success by maintaining accurate records on attendance, grades, and other pertinent information.
- Contributed to a positive school environment with excellent customer service skills when interacting with students, parents, and staff.
- Assisted in the planning and execution of special school events such as fundraisers, parent-teacher conferences, and field trips.
- Ensured timely distribution of important announcements to staff members through email or printed memos.
- Helped in the health room when the school nurse was busy or at a different school. Attended to sick or inured students.
Medical Assistant
Bay Clinic
12.2007 - 08.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Bank Teller
Sterling Silver Bank
10.2005 - 11.2007
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
Education
High School Diploma -
Marshfield High School
Coos Bay06.2004
Skills
- Professionalism
- Excellent Communication
- Attention to Detail
- Problem Solving
- Multitasking Abilities
- Strong Organization
- Customer Service
- Document Management
- Administrative Support
- Meeting Preparation
- Maintaining Confidentiality
- Parent-Teacher Liaison
- Typing Speed
- Phone Etiquette
- Record Keeping
- Student Supervision
- Data Entry
- Social Media Updating
- High Volume Phone Inquiries
- Billing and Coding
- Word Processing
Timeline
Elementary School Secretary
Coos Bay School District
08.2015 - Current
Medical Assistant
Bay Clinic
12.2007 - 08.2015
Bank Teller
Sterling Silver Bank
10.2005 - 11.2007
High School Diploma -
Marshfield High School
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