J'Anna Lewis
Chicago,IL
Summary
Highly dependable, motivated, and results-driven professional with a strong work ethic and a commitment to delivering quality results. Possesses excellent communication, time-management, and problem-solving skills, with the ability to prioritize responsibilities, meet deadlines, and adapt to changing work environments. Works effectively both independently and as part of a team, demonstrating initiative, sound judgment, and professionalism. Consistently goes above and beyond to meet organizational needs, accomplish objectives, and contribute to overall operational success.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
DAYCARE TEACHER
OpenArms Childcare
Chicago, IL
02.2025 - Current
- Planned lesson activities aligned with school curriculum
- Delivered classroom instruction using discussion and demonstration
- Managed classroom behavior with clear rules and routines
- Adapted instruction for diverse student learning needs
- Communicated with parents about student performance and concerns
- Led students through safety procedures for active shooter and fire drills.
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Provided individualized instruction to meet the needs of all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Security Officer
Securitas Security Services
Chicago, IL
04.2025 - 06.2026
- Checked CCTV feeds and reported suspicious activity
- Responded to alarms and emergency calls using Securitas procedures
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Identified suspicious activity to determine appropriate response.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Performed first aid and CPR during emergency situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Adhered to post orders while maintaining a visible presence around the property.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored and secured doors, gates, and restricted areas during shift rounds to maintain safety.
Travel Personal Support Specialist
Elara Caring
Columbia, Mo
04.2024 - 12.2024
- Provided care services to senior citizens in their homes including bathing, feeding, laundry, and administering medications. Assisted clients with errands and facilitated visits with family members. Supported clients' mobility within their homes.
- Observed clients for signs of distress to ensure health and safety and reported concerns to care team
- Followed individualized care plans and service instructions
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Fostered safe, positive living environments by addressing client concerns with family and staff.
- Coordinated follow-up appointments with medical providers, ensuring clients received timely care. on behalf of clients to follow up on appointments.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided personal care and support to individuals with physical disabilities.
- Performed light housekeeping duties such as vacuuming carpets, cleaning kitchen appliances and bathrooms.
- Assisted with money management tasks such as budgeting and bill payments.
- Maintained safe, clean, and organized living environments
- Addressed customer inquiries through phone, email, and chat to provide effective support through phone, email, and chat.
Shift Supervisor
Walmart
Olathe, KS
10.2023 - 04.2024
- Led shift operations, assigning tasks and overseeing project execution to ensure efficient workflow.
- Supervised daily operations and coordinated staff assignments across employer work areas.
- Led shift operations and coordinated team activities to ensure efficient workflow., I was in charge of assigning tasks and leading projects. My main priorities were assigning shifts and overseeing the shifts I was working.
- Monitored employee attendance, conduct, and adherence to employer policies.
- Trained new staff on employer procedures, safety rules, and job expectations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Handled customer inquiries to ensure satisfaction. and complaints requiring management-level escalation.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated schedule changes, priorities, and instructions to team members.
- Conducted monthly inventory checks to maintain stock accuracy. checks to ensure sufficient stock levels for all products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated schedule changes and priorities to team, ensuring clarity of instructions and responsibilities.
Customer Service Representative
One Call Customer Help
Jefferson City, MO
05.2022 - 09.2023
- Answered customer phone calls, assisting with insurance questions and resolving issues to enhance customer experience.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Answered customer phone calls, aiding with insurance questions and issues in an office setting utilizing Microsoft technologies.
- Documented customer interactions in call tracking systems
- De-escalated upset callers using calm, professional communication
- Welcomed guests upon arrival at the front desk. and managed front desk check-in and check-out procedures.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Greeted guests and managed front desk check-in and check-out procedures.
- Answered phone calls and handled guest questions, requests, and complaints.
- Responded to incoming customer phone calls, addressing inquiries and efficiently transferring calls to appropriate staff members.
- Supported hotel lobby operations and maintained a professional guest service environment.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Performed administrative duties such as filing documents, preparing correspondence.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Participated in monthly inventory counts to ensure accurate stock levels are maintained.
- Maintained clean lobby areas and organized service materials.
- Consistently maintained high standards of quality control for food preparation processes.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Package Handler
FedEX
Olathe, KS
10.2021 - 04.2022
- Picked and packed orders for truck loading, ensuring proper packing in casings for efficient shipping.
- Loaded and unloaded packages from delivery vehicles to ensure timely dispatch. FedEx trailers following safety procedures.
- Sorted packages by destination and type to streamline delivery processes. by route, destination, and scan labels.
- Sorted packages by route, destination, and scan labels.
- Stacked packages on conveyors for organized movement within the warehouse. on conveyors and pallet carts.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Supported team members during peak operations to maintain workflow and productivity. during peak FedEx operations.
- Kept work areas clean and organized to promote a safe and efficient environment. on FedEx dock.
- Assisted team members during peak FedEx operations.
- Reviewed work orders to identify materials needed for tasks.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Assisted in inventory management and stock replenishment activities.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Resolved conveyor system issues by clearing jams and blockages.
Education
High School Diploma - General Studies
JEFFERSON CITY HIGH SCHOOL
Jefferson City, MO 08.2018 - 05.2022
Some College (No Degree) - Criminal Justice
MIDAMERICA NAZARENE UNIVERSITY
Olathe, KSSkills
- Design software
- Visual communication
- Branding
- Project management
- Lesson planning
- Early childhood education
- Classroom management
- Activity coordination
- Parent communication
- Behavior guidance
- Curriculum development
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Critical thinking
- Empathy and patience
- Collaborative learning
- Instructional methods
- Team building
- Parent and student communication
CUST
I would like to thank you for considering me for the position regardless of me being selected for the role it is an honor to be consider, once again thank you!
Timeline
Security Officer
Securitas Security Services
04.2025 - 06.2026
DAYCARE TEACHER
OpenArms Childcare
02.2025 - Current
Travel Personal Support Specialist
Elara Caring
04.2024 - 12.2024
Shift Supervisor
Walmart
10.2023 - 04.2024
Customer Service Representative
One Call Customer Help
05.2022 - 09.2023
Package Handler
FedEX
10.2021 - 04.2022
High School Diploma - General Studies
JEFFERSON CITY HIGH SCHOOL
08.2018 - 05.2022
Some College (No Degree) - Criminal Justice
MIDAMERICA NAZARENE UNIVERSITY