Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Janna Mateo

The Bronx

Summary

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.

Overview

7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Phlebotomist

Eddie Botchway
The Bronx
05.2025 - 08.2025
  • Collected blood samples from patients following safety protocols.
  • Prepared and organized equipment for blood draws and testing.
  • Maintained cleanliness of work area and sterilized tools regularly.

EKG Technician

Eddie Botchway
The Bronx
05.2025 - 08.2025
  • Conducted electrocardiogram tests to monitor patients' heart activity.
  • Assisted in preparing patients for EKG procedures and explained the process.
  • Maintained equipment cleanliness and performed routine checks on EKG machines.

Cashier

Jesy Abdul’s
Bronx
11.2020 - 08.2024
  • Processed customer transactions efficiently and accurately at Jesy Abdul's.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Maintained cleanliness and organization of the cashier area during shifts.

Server

Clara
Manhattan
03.2022 - 12.2023
  • Provided excellent customer service to enhance dining experiences.
  • Managed table assignments to optimize seating efficiency during peak hours.
  • Collaborated with kitchen staff to ensure timely food delivery and quality.

Customer Service Representative

Manuel
The Bronx
04.2021 - 06.2022
  • Provided exceptional support to customers through phone and email communications.
  • Resolved customer inquiries and complaints with empathy and efficiency.
  • Assisted in training new team members on customer service protocols.

Seller

Marina
The Bronx
02.2018 - 11.2021
  • Assisted customers in selecting products and understanding features.
  • Managed inventory levels to ensure product availability and organization.
  • Conducted product demonstrations to highlight benefits and key features.

Education

Phlebetomy - Phlebotomist

ABC Training
05.2025 - 08.2025

EKG Technician - EKG Technician

ABC Training
05.2025 - 08.2025

Master of Criminal Justice - Criminal Justice

Jhon Jay
Manhattan, NY
11.2019 - 11.2023

Academia Canaan
Santo Domingo Pueblo, NM

Skills

  • Blood collection
  • EKG testing
  • Patient preparation
  • Equipment sterilization

Languages

English
Professional
Spanish
Professional

Certification

  • EKG technician and phlebotomist certification.

Timeline

Phlebotomist

Eddie Botchway
05.2025 - 08.2025

EKG Technician

Eddie Botchway
05.2025 - 08.2025

Phlebetomy - Phlebotomist

ABC Training
05.2025 - 08.2025

EKG Technician - EKG Technician

ABC Training
05.2025 - 08.2025

Server

Clara
03.2022 - 12.2023

Customer Service Representative

Manuel
04.2021 - 06.2022

Cashier

Jesy Abdul’s
11.2020 - 08.2024

Master of Criminal Justice - Criminal Justice

Jhon Jay
11.2019 - 11.2023

Seller

Marina
02.2018 - 11.2021

Academia Canaan
Janna Mateo