Tabletop Gaming
Janna Morris
Quincy,MA
Summary
Energetic Field Service Engineer with 1-year background performing FPLC, Filter Integrity Tester (FIT), and Small scale Bio-Reactor repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services. Formerly a research associate scientist with a total of 4-years of experience working with various biotech equipment and machinery including FPLC, FIT, Bioreactor, Incubators, Centrifuges, among other units.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Field Service Engineer
Pall/Cytiva
04.2023 - Current
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
- Assisted sales teams with pre-sales consultations, helping to customize product offerings based on client requirements and expectations.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Fostered a safe working environment by adhering to strict safety protocols and promoting best practices among team members.
- Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
Protein Sciences
Arbor Biotechnologies
10.2021 - 11.2022
- Purification of Cas related proteins for gene therapy
- Transform bacterial cells for protein expression and purification
- Utilize AKTA FPLC system for protein purification
- Complete assays of purified protein
- Troubleshooting with purification equipment
- Additional duties: participation in DEIA committee, RA Event committee
Vector Engineering Team
Ultragenyx Pharmaceutical
02.2021 - 10.2021
- Purification of proteins and AAV for gene therapy
- Prepare AKTA Pure and Avant FPLC systems for Protein/Virus purification and perform maintenance
- Express and purify AAV proteins and produce virus for production orders
- Complete assays related to antibody degradation
- Additional duties include reagent ordering and independent project development.
Cell Line Development Team
Biogen
02.2020 - 02.2021
- Epigenetic Editing of Mammalian Cells
- Construct vectors including dCas9 coupled with Effectors and sgRNA producing vectors
- Transfect vectors into CHO cells and measure gene expression via qPCR
- Additional duties include reagent management, progress tracking, and smaller projects involving vector construction.
Bitinaite Laboratory
New England Biolabs
05.2019 - 01.2020
- Purification of Helicases and Argonaute Proteins
- Purify various helicases using AKTA purification FPLC through IMAC, Heparin, and IEX columns
- Run SDS gels to confirm successful purification
- Test helicase activity on various DNA substrates
- Additional duties include concentration of purified proteins and testing for viability.
Education
Certificate in Data Science: K-Means Clustering -
University of London Through Coursera.com
M.S. Microbiology (focus in Applied Molecular Biotechnology) - undefined
UMass Amherst
Amherst, MATwo degrees: B.S. Biochemistry & B.S. Biology - undefined
UMass Amherst
Amherst, MASkills
On-Site Support
Customer Service Management
Service Documentation
System diagnostics
Service Contracts
Preparing Work Orders
Documentation
Mechanical Troubleshooting
Equipment Calibration
Equipment testing
Inventory Management
Preventive Maintenance
Safety Planning
Managing projects
Customer Management
Work Order Management
Repairing AKTA FPLC, FIT, Bioreactor
Equipment Installation
Customer Service
Task Prioritization
Teamwork and Collaboration
Problem-solving abilities
Equipment Maintenance
Additional Information
Language: Beginner French, Beginner German, Pipetting, ELISA + Western Blotting, Nano-Drop + Troubleshooting, Cell Lysis (Microfluidizer) and Troubleshooting, AKTA Systems FPLC, AKTA Pure, AKTA Avant, Experiment/method design, Troubleshooting, Maintenance
Interests
Video Gaming
Woodcarving/Working
Drawing
Creative Writing
Timeline
Field Service Engineer
Pall/Cytiva
04.2023 - Current
Protein Sciences
Arbor Biotechnologies
10.2021 - 11.2022
Vector Engineering Team
Ultragenyx Pharmaceutical
02.2021 - 10.2021
Cell Line Development Team
Biogen
02.2020 - 02.2021
Bitinaite Laboratory
New England Biolabs
05.2019 - 01.2020
Certificate in Data Science: K-Means Clustering -
University of London Through Coursera.com
M.S. Microbiology (focus in Applied Molecular Biotechnology) - undefined
UMass Amherst
Two degrees: B.S. Biochemistry & B.S. Biology - undefined
UMass Amherst