Janna Reynoso

• -FMLA Paperwork: Ensure accurate and compliant completion and submission.-Create, review, and maintain accurate records and documentation for theservices provided.-Organize and archive digital files efficiently.-Ensure all documents comply with company policies and Federal regulations.-Respond to customer inquiries regarding paperwork status, payment,membership, general inquiries and qualifications requirements.-Responsible for overseeing and managing the organization's digital faxingsystem and processes.-Ensure efficient, secure, and compliant digital fax communication.-Implementing and maintaining workflows for sending, receiving, andmanaging digital faxes.-Medical Records : Maintain patient files and statistics, responding to writtenor telephonic requests for medical records in a timely manner.-Retrieve patient information as directed.

-Appointment setter between the realtors and the clients through the CRM program.

-Handle inbound customer calls with professionalism and empathy

-Conduct outbound calls , text and emails to potential clients already registered in the database to generate interest and schedule an appointment.

-Qualify leads through effective questioning and active listening.

-Collaborate with team members to improve processes and customer satisfaction.

-Schedule appointment for the Realtors with qualified leads.

-Maintain accurate records of calls, appointments, and client interactions in the CRM software.

-Execution and management of large-scale SMS marketing campaigns.

Supporting all the process and analysis of the quality in the management of

health services.

Supporting all the processes in the Financial Department

• Personal Assistant of the CEO of the Company.