Janna Sablan

Assistant Manager

Holiday oil company

Millcreek, UT

01.2019 - Current

Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Ensured compliance with safety regulations and company policies.
Managed customer service inquiries and complaints in a timely manner.
Resolved conflicts between team members in an effective manner.
Maintained up-to-date knowledge of company products and services.
Communicated regularly with customers to gain insights into their needs.
Established processes for monitoring customer satisfaction levels.
Created reports on sales trends, inventory levels, and financial data.
Facilitated interdepartmental communication by attending meetings or providing updates.
Supervised daily operations including scheduling shifts, assigning duties.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Completed inventory audits to identify losses and project demand.
Delegated tasks to team members based upon skill level and to achieve organizational goals.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Assisted with developing and implementing marketing strategies to improve sales and profitability.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.