Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janna Taylor

Salisbury,MD

Summary

Proven Logistics Specialist with McMullen Logistics Agent for Trinity Logistics. Expert in transportation planning and shipment coordination, coupled with exceptional problem-solving abilities, ensured cost savings and maximized customer satisfaction. Skilled in TMS software and adept at fostering professional relationships, consistently delivering results beyond expectations. Organized Logistics Specialist with 5 years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player. Experienced with coordinating complex logistics operations to ensure smooth supply chain management. Utilizes strategic planning and problem-solving skills to improve efficiency and reduce costs. Track record of fostering strong relationships with vendors and clients to maintain seamless operations. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Logistics Specialist

McMullen Logistics Agent for Trinity Logistics
06.2021 - 09.2024
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
  • Provided customers with status updates for tracked shipments.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.
  • Worked with customers to integrate processes and correct issues.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Built long-term relationships due to prompt and courteous service.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maximized customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.
  • Achieved cost savings in transportation expenses by negotiating contracts with carriers and optimizing shipping routes.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Studied data to identify trends and patterns in transportation activity.
  • Daily tracking and notified customers of status or potential delays.

Farm Owner

Taylor's Fresh Organics
08.2009 - 01.2021
  • Secured grants for infrastructure upgrades that improved overall efficiency while minimizing environmental impact on surrounding ecosystems.
  • Managed farm operations for optimal efficiency, streamlining processes and reducing labor costs.
  • Cultivated strong relationships with suppliers to ensure timely delivery of high-quality seeds, fertilizers, and other essential inputs at competitive prices.
  • Expanded the farm's market presence through strategic partnerships with Whole Foods, Inc.
  • Utilized non-chemical methods to protect crops from weeds and pests in compliance with a USDA Organic Certification.
  • Selected and purchased supplies and equipment such as seed, and farm machinery.
  • Streamlined farm operations by investing in modern equipment and technology while adhering to organic farming principles.
  • Expanded distribution channels by forging partnerships with Whole Foods, Inc committed to sourcing locally grown produce.
  • Secured grant funding for farm improvements, investing in infrastructure upgrades that supported long-term success.
  • Developed farm procedures to obtain and maintain USDA Organic Certification and GAP certification through the State of Maryland.

Dispatcher

Trinity Transport Inc.
08.2004 - 05.2006
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Monitored vehicle locations to coordinate timely arrivals.

Administrative Assistant

CQD
10.2003 - 08.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Shift Manager

McDonald's
11.1999 - 07.2003
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Tracked receipts, employee hours, and inventory movements.
  • Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
  • Troubleshot equipment to reduce service calls and downtime.
  • ServSafe certified

Education

High School Diploma -

Colonel Richardson High School
Federalsburg, MD
05.2001

Skills

  • Documentation Management
  • Resolving Problems
  • Account managing
  • Shipment Receiving
  • Transportation Planning
  • Shipment coordinating
  • Logistics Software Proficiency
  • Freight Forwarding
  • Overseeing deliveries
  • Proficient with TMS software
  • Problem-Solving
  • Shipment Tracking
  • Shipment Coordination
  • Decision-Making
  • Customer Service
  • Shipping Documentation
  • Shipping procedures
  • Punctual and Dependable
  • Scheduling Coordination
  • Transportation Management
  • Load planning support
  • Project Assignments
  • Critical Thinking
  • Customer Relations
  • Data Entry

Timeline

Logistics Specialist

McMullen Logistics Agent for Trinity Logistics
06.2021 - 09.2024

Farm Owner

Taylor's Fresh Organics
08.2009 - 01.2021

Dispatcher

Trinity Transport Inc.
08.2004 - 05.2006

Administrative Assistant

CQD
10.2003 - 08.2004

Shift Manager

McDonald's
11.1999 - 07.2003

High School Diploma -

Colonel Richardson High School

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Janna Taylor