Janna Williams
Sapulpa
Summary
Motivated and hardworking individual with experience in organization, customer service, scheduling, budgeting, and creative problem-solving. Strong interpersonal skills with the ability to adapt quickly, manage multiple responsibilities, and work well independently or as part of a team. Passionate about learning new skills, helping others, and building a stable long-term career.
Overview
11
11
years of professional experience
Work History
Processor (HAF Program)
Muscogee Staffing Solutions, LLC
Okmulgee, OK
10.2022 - 09.2023
- Processed incoming documents efficiently to ensure timely workflow.
- Collaborated with team members to streamline operational tasks and improve efficiency.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and citizen satisfaction.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
Inbound Receiver
Amazon
Tulsa, OK
11.2019 - 09.2021
- Implemented inventory control measures, reducing discrepancies in stock levels.
- Developed streamlined workflows that improved receiving efficiency by optimizing labor allocation.
- Conducted regular audits of received goods to maintain quality assurance standards.
- Maintained a safe work environment by adhering to safety guidelines and properly operating equipment during the receiving process.
- Optimized space utilization within the warehouse by efficiently organizing received items based on size, weight, and category requirements.
- Collaborated with team members to unload trucks, expedite the receiving process, and minimize delays.
- Increased operational efficiency through proper storage of received items according to company standards and procedures.
- Expedited order fulfillment processes by effectively prioritizing high-priority orders for immediate handling upon receipt of goods.
- Supported company sustainability efforts by properly sorting and disposing of packaging materials from inbound shipments, according to established guidelines.
- Enhanced inventory accuracy by diligently receiving, counting, and verifying inbound shipments.
- Assisted with cross-training initiatives aimed at increasing team flexibility and versatility in handling various warehouse responsibilities.
- Supported inventory control efforts by conducting regular cycle counts and reconciling any discrepancies found.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Hotel Front Desk Agent
Riverspirit Casino and Resort
Tulsa, OK
03.2016 - 10.2019
- Managed guest check-in and check-out processes efficiently.
- Implemented workflow improvements to enhance guest service experiences.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Utilized hotel management software to track reservations and billing accurately.
- Provided local area information and recommendations to enhance guest satisfaction.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Kept accounts in balance and ran daily reports to verify totals.
- Implemented marketing and promotional initiatives to increase occupancy.
Cook
Duck Creek Casino
Beggs, OK
03.2013 - 03.2016
- Conducted regular quality checks on dishes, ensuring consistency and adherence to culinary standards.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Prepared and served various food items in fast-paced environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Education
High School Diploma -
Sapulpa High School
SapulpaSkills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Document management
- Recordkeeping proficiency
- Document review
- Information protection
- Adaptability / Fast Learner
- Microsoft Office / Google Docs
- Problem Solving
- Communication (written & verbal)
Languages
English
Native or Bilingual
Muscogee (Creek)
Native or Bilingual
Yuchi
Native or Bilingual
Timeline
Processor (HAF Program)
Muscogee Staffing Solutions, LLC
10.2022 - 09.2023
Inbound Receiver
Amazon
11.2019 - 09.2021
Hotel Front Desk Agent
Riverspirit Casino and Resort
03.2016 - 10.2019
Cook
Duck Creek Casino
03.2013 - 03.2016
High School Diploma -
Sapulpa High School