J'Anna Wilson

Work History

Bastrop County

02.2021 - Current

Inspect subdivision construction to ensure compliance with accepted plans, permits, regulations and other requirements.
Review and process applications and construction plans and specifications for compliance with orders, regulations, safety criteria and other requirements.
Observe scheduled laboratory tests, density tests and/or other type of test to ensure compliance.
Perform stop sign, speed and/or other safety traffic studies for county roads.
Inspect driveway construction to ensure compliance with permits, regulations, and other requirements.
Work with citizens, contractor's, developers, etc to resolve deficiencies.
Review designs and conduct inspections on on-site sewage facilities (OSSF).
Investigates complaints on subdivision and OSSF complaints.
Assist with implementation of state and local OSSF regulations.

Petco

08.2017 - 02.2021

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

City of Giddings

05.2014 - 06.2017

Increased membership retention rates through targeted marketing promotions and personalized member engagement strategies.
Facilitated communication between various departments on property, fostering teamwork and collaboration towards common goals.
Resolved conflicts among members or guests professionally by utilizing strong interpersonal skills coupled with tactful decision-making abilities.
Organized successful tournaments and events, ensuring smooth logistics and fostering a competitive yet enjoyable atmosphere for participants.
Managed staff recruitment, training, and scheduling to ensure effective personnel allocation throughout the golf season.
Enhanced golfer satisfaction by implementing innovative course maintenance strategies and providing exceptional customer service.
Established strong relationships with vendors, negotiating favorable contracts for supplies, equipment, and services while maintaining budgetary constraints.
Adapted quickly to changing weather conditions by adjusting staffing levels accordingly during peak business periods or inclement weather events.
Promoted a positive work environment by providing ongoing support, recognition, and constructive feedback to all staff members.
Coordinated with groundskeeping crews in order to maintain optimal playing surfaces throughout varying seasons.
Maintained accurate records related to course maintenance, rounds played, and revenue generation for reporting purposes.

Ascension Seton Smithville Hospital

08.2011 - 05.2014

Communicated effectively with staff, patients, and insurance companies by email and telephone.
Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
Processed medical records requests from outside providers according to facility, state, and federal law.
Uploaded physician progress notes, history, and physicals into electronic medical records.
Maintained patient records in compliance with security regulations.
Reviewed charts and flagged incomplete or inaccurate information.
Kept accurate log of requests for medical information and records.
Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
Maintained patient confidence by keeping patient records information confidential.

Methodist Hospital Hill Country

06.2009 - 08.2011

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.