JANNA'E CURRY

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Responded to customer requests for products, services, and company information.

• Provided primary customer support to internal and external customers.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Documented and detailed calls and complaints using call center's CRM database.

• Addressed customer account discrepancies and concerns.

• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Handled inbound customer chat conversations from various websites.

• Asked open-ended questions to determine which products or services would be best fit for customer's needs.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Responded to customer inquiries and provided accurate information about products and services via live chat.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.