Jannah Kennedy
Philadelphia
Summary
I am a result oriented Individual with excellent communication and interpersonal skills. Reliable team player, who is adaptable to changing priorities and environments. Extremely organized and a fast learner with persistent dedication to result proven accuracy.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Web Development Trainee
Hopeworks
12.2025 - Current
- Designed and launched two personal websites using HTML, CSS, and JavaScript to showcase portfolio work.
- Conducted 4+ guided facility tours for donors and visitors, emphasizing clear communication and program mission.
- Completed certification in Geographic Information Systems (GIS) and web development (HTML, CSS, JavaScript).
- Engaged in weekly professional development focused on storytelling, youth leadership, and digital innovation.
- Mentored peers, documented trainee milestones, and practiced weekly project reporting.
Cousin’s Supermarket
08.2024 - 05.2025
- Resolving any customer service issues, complaints, or requests
- Following company policy on customer service, refunds, and behavior
- Operating the cash register and handling cash and card payments
- Greeting customers, providing information about the store, and helping customers find products
Daycare Assistant Teacher
Small World Discovery Center
06.2024 - 08.2024
- Assisted in daily classroom activities, fostering a nurturing environment for children.
- Implemented age-appropriate lesson plans, enhancing children's engagement and learning outcomes for 20 students.
- Supported individual needs of students, adapting strategies to promote inclusive participation.
- Collaborated with lead teacher to assess student progress and identify areas for improvement.
Line Cook
Qdoba Mexican Eats
05.2024 - 08.2024
- Maintain an awareness of key product knowledge in order to assist customers with purchase decisions as necessary.
- Perform daily store maintenance task including stock work, re-merchandising, display, and light cleaning.
- Cooked menu items according to established recipes and presentation standards.
- Maintained cleanliness and organization of workstations throughout shifts.
Sales Associate
Five Below
06.2023 - 02.2024
- Created and maintained clean and comfortable environments
- Providing assistance by responding to customer questions in an efficient and effective manner.
- Executed daily inventory management tasks ensuring stock availability and organization.
- Collaborated with team members to meet sales goals and improve overall store performance.
Education
High school diploma -
YouthBuild Philly Charter School
Philadelphia, PA06.2025
Skills
- Customer Service
- Active Listening
- Time Management
- Collaboration
- Problem Solving
- Adaptability/Flexibility
- Conflict Resolution
- Communication
Certification
ServSafe Food Handler Certification, National Restaurant Association — Completed 2025
Timeline
Web Development Trainee
Hopeworks
12.2025 - Current
Cousin’s Supermarket
08.2024 - 05.2025
Daycare Assistant Teacher
Small World Discovery Center
06.2024 - 08.2024
Line Cook
Qdoba Mexican Eats
05.2024 - 08.2024
Sales Associate
Five Below
06.2023 - 02.2024
High school diploma -
YouthBuild Philly Charter School