Jannah Sharif

• Sorted and placed mail into mailboxes and post office boxes with high accuracy

• Sorted mail by address appearance order for easy access in the field Loaded and secured items in trucks to avoid parcel damage during delivery

• Sold stamps to customers along the route and counted back bills and change to avoid errors

• Signed and received mail that required signatures at the time of delivery and loading

• Delivered mail and packages to customers on a predetermined route while processing check submissions, money orders, and stamp purchases in the field

• Loaded and secured items in trucks to avoid parcel damage during delivery

• Demonstrated empathy towards distressed callers, providing reassurance and clear instructions for resolving their issue.
• Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
• Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
• Managed high call volumes with professionalism and accuracy, resolving customer inquiries efficiently.
• Place outbound calls to the list of client's service providers to secure appropriate towing assistance to resolve the customer's needs
• Provided empathetic assistance to distressed customers, ensuring clear communication and accurate resolution.
• Secure a Service Provider to assist the customer, based on the parameters of the policy's program
• inbound calls for roadside assistance and other service requests from client's customers and/or client account representatives for assistance with items such as: a vehicle that won't start , flat tire(s), keys locked inside a car, vehicle out of gas, vehicle in an accident.

• Followed guidelines when reviewing patient health insurance information.
• Documented all communication with patients, medical doctors, and insurance agencies and inputted information into the CRM
• Reviewed Insurance benefits for patients to determine prescription coverage.
• Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products.
• Reviewed insurance benefits to determine prescription coverage for patients.
• Delivered high-quality service to patients while addressing billing and coverage queries.
• Ensured compliance with guidelines for reviewing patient health insurance information.
• Documented communications with patients, medical doctors, and insurance agencies in company systems.

• I'm a multi-skilled business development professional with a proven track record of generating leads, building pipelines, and closing sales
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
• Brought in new customers through successful networking strategies and promotional approaches
• Maintained updated records in CRM to meet requirements of sales team and GDPR regulations
• Expanded business through effective network development, identifying new and prospective clients.
• Set a minimum of 8 sales appointments and 20 service appointments daily

• Responded to customer requests for products, services and company information
• Assisted customers with setting appointments, special service requests
• Dispatch Customer service appointments to the technicians Educated customers about billing, payment processing and support policies and procedures
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers with billing, payment processing, and support inquiries.
• Documented account payments and maintained accurate customer records.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.